Job Description

Title: Supervisor, Emergency Response Team (Virtual)

Location: Remote

Employment status: Temporary Casual Position (2 mois)

Salary band: $22.12 - $25.80/hour

The Canadian Red Cross (CRC) - one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada's Best Employers 2022 - is seeking an Emergency Response Team (ERT) Supervisor for our Virtual Operations Team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will be involved in the team's planning and in organizing the delivery of assigned services while knowing how to deliver all services at the ERT level and adapt when assignments change due to shifts in operational needs and priorities.

In this role, you will:

• Ensure a high-quality provision of services to beneficiaries and provide ongoing feedback to ERT Responders during a response in compliance with the CRC Standards and Guidelines.
• Assess resource requirements, ensure needs assessments are completed to determined ESS requirements of beneficiaries, as appropriate.
• Facilitate operational briefings and debriefings during a response.
• Provide timely formal and informal performance feedback to volunteers who report directly to the ERT Supervisor.
• Manage inventory of emergency stock, ensuring adequate stock is available when opening a site, maintaining appropriate level of stock during response, and completing a close of operation inventory/reconciliation.
• Review personnel schedules, maintain logistics supplies, statistics and financial documentation for use of service, as required.
• Make recommendations to improve service after an evaluation and complete necessary documentation according to CRC standards.

What we are looking for:

• Completion of College Diploma and/or an equivalent experience.
• Minimum 1-3 years experience supervising a team.
• Experience as ERT Responder or PDA Supervisor is an asset.
• Strong skills in Micro-soft Suite (Excel, Outlook, Skype, Teams) and proven skills in cloud based technology and support to data base utilization.
• Strong leadership, customer service and conflict resolution skills, with ability to communicate and respond decisively.
• Understanding of Red Cross role in disaster response, relief and recovery, an asset.
• This position requires a satisfactory Canadian criminal record reference check.
• This position requires a private, home based office space with access to a computer and reliable high speed internet as well was a telephone or the ability to connect via head set through the computer.

Working conditions:

• Most of the response work is performed in an adapted response environment which is moderately clean and comfortable.
• Able to work non-traditional hours (daytime, evenings, and weekends), be on-call and respond to emergency/disaster related requests.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 may be requested to participate in in-person activities.

This position is open until filled, however qualified applicants are encouraged to apply as soon as possible. Qualified applicants who apply after the selection process has started, may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.