Job Description

ABOUT US

SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

JOB RESPONSIBILITIES

The Emergency Shelter Intake Services program is staffed 24/7 and is open to the public 16 hours a day to offer in-person and onsite support, connecting clients to available resources including housing services. Staff overseeing the Emergency Shelter Intake Services program will be located out of the waiting room during opening hours between 8am-12am and in addition to answering the phone lines, they will be responsible for supporting individuals accessing indoor support, 365 days a year, including accessing showers, laundry, food and hygiene supplies.

As the Emergency Housing Supervisor you will:

Supervise staff, participate in the recruiting process for program staff and provide guidance in staff performance management; Apply the principles of the Housing First approach in day-to-day work and interactions; Work collaboratively with the Housing Services team to ensure program delivery to all clients; Prepare monthly statistical reports and billing summaries; Integrate a harm reduction approach; Develop and evaluate program activities and client groups; Assist with the development and implementation of the departmental work plan; Facilitate department and sector case management meetings; and Support with managing program funding and purchasing of necessary supplies.

Hours of work:

Tuesday to Saturday, 9:00 a.m. - 4:30 p.m. with flexibility to meet program needs.

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

COMPENSATION AND BENEFITS

Annual salary: starting at $59,066 plus shift premiums and comprehensive benefits.

The Perks

An Employee Assistance Plan for all staff and their families Full Time staff start at 3 weeks' vacation 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year) 15 Hours of Wellness time (pro-rated the first year) Fun events for all staff Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

Have a college diploma in a Human/Social Services field. Have a minimum of 2 years' combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness. Be proficient in MS Office and be familiar with databases. Have access to reliable transportation. Be able to manage occasional exposure to vicarious traumatic stress. Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments. Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense
Start date: as soon as possible

Email:danielle.woodman@soarcs.ca

Apply by: November 14, 2025

Reference: Supervisor, Emergency Housing

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Metis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $59,066.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Education:

DCS / DEC (required)
Experience:

combined student placement and/or paid: 2 years (required)
Work Location: In person