Job Description

###

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Supervisor position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintaining professionalism and a friendly positive attitude that supports HAP service excellence values. The Dining Room Supervisor oversees the daily front-of-house operations and actively participates in ongoing training. This position supervises and motivates team members in line with company standards. Live a summer of adventure and memories, both creating your own and for others.###

RESPONSIBILITIES

Supervises the dining room staff and activities. Assists management in providing restaurant guests with professional service, and excellent food quality. Help F&B Manager with duties such as ordering, inventory, and scheduling. Assists in the personnel development objectives of staff. Assists with the Company's meeting its financial goals. Handle guest complaints according to provided guidelines. Visit tables consistently for quality checks and Waithelp assistance. Assign opening and closing side work to staff. Responsible for daily cashier's paperwork, deposits, tips, and correct closeouts of the POS system. Work closely with the BOH supervisor to provide a seamless guest experience. Hold pre-shift meetings with FOH staff. Maintain a safe and healthy work environment by following company standards and sanitation guidelines. Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.


###

REQUIREMENTS

Must be able to lift 50 lbs./23 kg. Experience in positions involving customer service or food and beverage service is required. BARS Training/Certification is an asset. Minimum age of 19 years is required to serve alcohol in the Yukon. Must pass a pre-employment background check. Minimum age of 18 years is required to reside in company housing, where available. Must be eligible to work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. Ability to organize work, meet deadlines and maintain attention to detail and accuracy while working in a large team. Ability to work independently with minimal supervision while achieving daily goals. Ability to support and comply with company policies, procedures and guidelines, and safety standards, both at work and in housing (if applicable). Ability to stand/walk/work on feet for a minimum of 8 hours per day.


###

BENEFITS

Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience - Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.###

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories--whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.



Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.



We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.



HAP is committed to a diverse, equitable, and inclusive work environment.


The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.