Job Description

Other Details: Reporting to Manager, Charter Operations.

Level: Non-Bargaining

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Familiarity with company policies and legal guidelines of aviation;
• Relative or industry experience in Reservations and Workforce Logistics;
• Knowledge of SABRE, CIRYS, DAWINCI and ILOGISTICS computer systems considered an asset;
• Restricted Operator Certificate - Aeronautical (ROC-A);
• Must have the ability to quickly learn systems, processes and procedures;
• Available to work Monday to Friday, stats, evenings, weekends and on call as required;
• Excellent interpersonal and communication skills;
• Ability to work well under pressure and meet strict deadlines;
• Ability to work productively in a team environment;
• Outstanding organizational and leadership skills;
• Previous experience leading and managing a team considered an asset;
• Strong analytical skills, well organized, detail-oriented with an ability to prioritize workload;
• Proficient in Microsoft Office Suite;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Actively participate in the Company\'s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;
• Provide supervisory support and coach all Charter Specialists through all phases of charter operations;
• Monitor employee productivity and provide constructive feedback;
• Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
• Monitor all charter flights in Aims, including sub-contractors;
• Provide leadership and assistance during irregular operations of charter flights;
• Schedule staff and assign to check in, arrivals and departures;
• Ensure appropriate level of staff is available for check-ins, departures and arrivals;
• Ensure appropriate level of staff is available to receive and input client manifests;
• Routine checks and audits, ensure rosters are being completed and signed off;
• Cover for charter manager in his absence;
• Complete all training courses required for the position;
• Other duties as assigned.

Canadian North