Job Description

Take Your Career to New Heights with Flair Airlines

We're here to make air travel affordable for everyone, and we're looking for talented individuals who want to help us continue changing the industry for the better. As Canada's most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we're looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we're confident in our approach - but we don't take ourselves too seriously.

Your Team:

Join the Airport Operations team at Flair as a Supervisor, Airport Operations Support, where you'll support day-to-day ground operations, both above and below the wing, across Flair's network. In this role, you will serve as a key liaison between operational execution and our training, safety, and quality programs, ensuring compliance with regulatory standards and company policies. You will conduct field visits, support third-party ground handling partners, and help resolve station-level issues to drive consistency and operational excellence. This role reports to the Director, Airport Standards & Policies and requires frequent travel. The position is based in both airport and office environments, with potential exposure to inclement weather. The ideal candidate is adaptable, detail-oriented, and committed to upholding the highest standards in ground operations. This position is based on-site at one of our offices in Calgary, AB, Edmonton, AB, Toronto, ON, or Vancouver, BC.

A Day in the Life

As a Supervisor, Airport Operations Support, you will:

Collaborate with key stakeholders to develop and implement above-the-wing (ATW) and below-the-wing (BTW) procedures, ensuring operational effectiveness and alignment with company standards. Support the launch of new routes by overseeing operational readiness and ensuring all stakeholders are prepared for execution. Serve as the primary operational liaison between Flair and third-party ground service providers to ensure consistent adherence to standard operating procedures (SOPs) and service level expectations. Conduct regular reviews of internal and third-party operational processes to verify compliance with regulatory requirements and company policies. Perform base visits to complete quality assurance checklists, assess ramp and passenger service procedures, and provide actionable feedback for improvement. Deliver on-the-job training and practical demonstrations to third-party staff to ensure proper execution of Flair's operational standards. Actively participate in the Safety Management System (SMS) by identifying, reporting, and contributing to the resolution of safety-related issues. Support investigations into operational incidents, including those involving baggage handling, aircraft damage, or customer service concerns, and contribute to corrective action plans. Oversee ramp safety activities, including marshalling, pushback, fueling, and baggage handling, to ensure compliance with OEM guidelines and industry best practices. Monitor the use and condition of Ground Support Equipment (GSE), ensuring proper functionality and adherence to safety protocols. Provide hands-on support during irregular operations (IROPS) and serve as a key point of contact during service disruptions. Identify operational trends, highlight strengths, and flag areas of concern across stations to drive continuous improvement. Act as a liaison between stations, internal departments, and external authorities to proactively resolve station-level operational issues. Support the implementation and monitoring of quality control programs across Flair's station network. Collaborate with the Airports Training Team to update and enhance training materials and operational documentation based on field observations and feedback. Participate in cross-functional projects aimed at improving operational efficiency, passenger experience, and employee engagement. Track and analyze key performance indicators (KPIs), including on-time performance (OTP), turnaround times, and customer service feedback, to identify performance gaps and improvement opportunities. Promote Flair's culture and values through engagement initiatives, recognition programs, and strong relationships with third-party ground handling partners. Partner with the Quality Assurance team to strengthen oversight processes and enhance audit readiness across the network. Perform additional duties as required in support of operational excellence.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:

+ Bachelor's degree in Aviation Management, Business Administration, or a related field (preferred)
+ IATA Ground Operations or Airport Operations Certification (preferred)
+ Ramp Safety or Dangerous Goods Certification
+ CPR/First Aid Certificate (may be required by some airport authorities)

Experience:

+ A minimum of five (5) years of hands-on experience in airport operations, including both above the wing (passenger services) and below the wing (ramp operations).
+ At least two (2) years of experience in a leadership or supervisory capacity within an airport or airline operational setting.
+ Proven experience coordinating with third-party service providers and ensuring compliance with service level agreements (SLAs).
+ Exposure to irregular operations (IROPS), including managing disruptions, communicating with stakeholders, and implementing contingency plans.
+ Experience delivering on-the-job training, mentoring staff, or contributing to the development of operational training programs is a strong asset.
+ Familiarity with Transport Canada regulations, safety management systems (SMS), and airport authority protocols is considered an asset.

Skills and Abilities:

+ Strong leadership and team coordination skills, with the ability to guide and motivate both internal teams and third-party service providers.
+ Excellent verbal and written communication skills; able to convey clear direction and operational updates in high-pressure environments.
+ Solid understanding of ground handling procedures, passenger service operations, and relevant Transport Canada and airport authority regulations.
+ Demonstrated ability to analyze operational trends and provide recommendations for improvement and training.
+ Proficiency in Microsoft Office Suite and the ability to quickly adapt to airline-specific systems and operational tools.
+ Strong organizational and time management skills, with the ability to manage competing priorities in a fast-paced, dynamic environment.
+ High attention to detail and commitment to operational safety, service quality, and regulatory compliance.
+ Proven ability to problem-solve and make sound decisions during irregular operations (IROPS) or in rapidly evolving scenarios.
+ Ability to foster a positive and collaborative working environment with cross-functional teams and external stakeholders.
+ Comfortable conducting audits, station reviews, and performance evaluations in alignment with company SOPs and quality programs.

Requirements:

+ Clear criminal record check and satisfactory references.
+ Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
+ Ability to maintain a valid Passport to accommodate work travel.
+ Must be legally eligible to work in Canada without restriction.

Why You'll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.


From the moment you join us, you'll have access to a comprehensive benefits package designed to support your well-being--because when you're at your best, so are we. This benefits package includes:

Comprehensive Salary - A salary that reflects your experience and contributions. Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program. Retirement Savings - A pension plan with employer-matched contributions. Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions.

If you're ready to join a team that's bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you're ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to your application.

Apply by June 07, 2025.

At Flair, we're committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.


We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.



Website: flyflair.com