Job Description

Overview:
The Supervisor, After Hours Services is responsible for the continuity of all facility services outside of normal business hours by maintaining a safe, secure, accessible and clean living environment to Campus Housing residents. In providing excellent customer service, the After Hours Supervisor will ensure prompt evaluation, response and implement service protocols by effectively leading and coordinating After Hours staff and key stakeholders. The After Hours Services Supervisor will work in coordination with other Residence Facility and Campus Housing partners to support services, processes and activities that promote the well-being and comfort of students.


There are 2 openings for this position, with weekday and weekend shifts.


This position is contingent on funding. Responsibilities:
Leadership \xe2\x80\x93 \xe2\x80\x93 Responsible for providing excellent leadership to After Hours Services staff using a coaching and mentoring approach

• Creates and maintains positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Department\xe2\x80\x99s mission and values to help employees create clear paths to success
• Effectively measures and evaluates staff performance through both formal performance appraisals and informal methods such as regular feedback, coaching, and one on one conversations
• Identifies development opportunities in direct reports and creates development plans that will enable employee growth and improved performance at all levels of responsibility
• Provides effective leadership and training to ensure customer service, safety, and quality standards are always maintained

Staff Supervision \xe2\x80\x93 Responsible for providing excellent supervision to After Hours Services staff

• Conducts recruiting activities for all positions reporting to the incumbent (hiring processes, onboarding activities)
• Schedules, communicates, and assigns work
• Manages and evaluates staff performance
• Manages staff policies and procedures in consultation with the After Hours Manager, as they relate to staff in the incumbent\xe2\x80\x99s area i.e. sick time, vacation, overtime, leaves of absence, safety/injuries, return to work initiatives
• Ensures new and previously implemented safety and wellness initiatives and procedures are effectively followed in collaboration with the Safety Office including the application of Workplace Hazardous Materials Information System (WHMIS) and the Occupational Health and Safety Act (OHSA)

Operations Management \xe2\x80\x93 Continuity of Facility Services outside of normal business hours

• Ensures facility operations are maintained after normal business hours such as but not limited too, maintenance issues and resolution, building security and access, facility space management, furniture and inventory allocation and student relocations in coordination with Res life
• Acts as the first point of contact for coordinating any facility emergency response, i.e. facility failures, floods, fires, service interruptions, etc. outside of regular business hours. Provides prompt evaluation, response and service protocols by leading After Hours staff and key stakeholders such as Plant Operations, Res Life and Campus Police
• In the event of facility, interruptions and emergencies the After Hours Supervisor will be responsible to initiate and maintain communication to campus housing partners and key stakeholders on cause, next steps and solutions and updates as required
• Act as an advocate for student safety and well-being and will ensure that all reasonable steps are taken to minimize facility interruptions and emergencies from impacting the students experience in Campus Housing

Operations Management \xe2\x80\x93 Daily Cleaning

• Responsible for planning and coordinating schedules, activities, and resources (equipment, supplies, staff, and external service providers) to effectively provide cleaning services in the incumbent\xe2\x80\x99s area
• Apply workload data to make decisions that will achieve the departments cleaning standards
• Responsible for planning and coordinating schedules with other supervisors in Residence Facilities to ensure resources and cleaning is effectively managed across all communities, 7 days a week, as it relates to servicing students
• Plans and coordinates resourcing/ logistics across Residence Facility teams, related to room changes required daily
• Ensures all resources are coordinated, available, and financially accounted for to fulfill the general and emergency response requirements in the incumbent\'s area

Operations Management \xe2\x80\x93 Planning

• Applies policies and procedures in conjunction with RHE and AH Team Members
• Provides feedback and insight into the annual room allocation planning for consideration of assigning occupied spaces each term
• Plans and coordinates end of term processes that account for the turnover of all spaces within very tight timelines between RHE and AH, as it relates to occupancy levels
• Plans and coordinates facility project work (window cleaning, carpet cleaning, floor work, etc.)
• Coordinates with Summer Accommodations to ensure resources are available to deliver required services

Fiscal Management \xe2\x80\x93 Accountable for contributing to the effective use of financial resources for After Hours Services

• Maintains records for budgets, work hours, payrolls, and other data that contributes to effective and efficient delivery of cleaning services
• Follows university policies and procedures for the effective procurement of supplies, equipment, and 3rd party service providers

Inventory

• Assists with the implementation and management of an inventory control system
• Collaborates with groups within the Residence Facilities organization in the implementing and management of a unit-wide system, including effective requisitioning, delivery, training and distribution of supplies and equipment within all residences

Measurement and Evaluation \xe2\x80\x93 Responsible to collect and update Key Performance Indicators related to the After Hours Services unit

• Provides data, progress reports related work order completion and work loading analysis
• Analyze departmental survey data (student satisfaction, staff wellness etc.) to identify continuous improvement opportunities
• Analyzes departmental survey data to identify continuous improvement opportunities

Qualifications:

• Completion of a post-secondary diploma or degree (or equivalent experience) preferred
• Experience supervising staff is required
• Experience coordinating multiple projects is required
• Experience with planning, scheduling, and assigning resources (human and physical) to complete work is required
• Experience working in a student environment is considered an asset
• Experience making evidence-based decisions considered an asset
• Ability to negotiate, resolve conflicts, and solve problems effectively is required
• Proficient computing skills, specifically with Microsoft Office applications and financial reporting related software required
• Ability to use web related and mobile communication tools required
• Working knowledge of or ability to interpret occupational health and safety regulations is required
• Knowledge in current custodial systems including but not limited to resource allocation and equipment options
• Experience in the use of work loading software, APPA standards and its application in a student residence environment
• A knowledge of bedbugs, which would include fact gathering assessments and inspections, habits and identifying markers of bedbugs along with proper monitoring deployment, is an asset working within student residences
• The ability to qualify general building maintenance issues is considered an asset
• Working knowledge of the roles all building-related trades play within a facility management operation is considered an asset
• Competencies will include people management, resource allocation, interpersonal and organizational and communication skills is an asset
• G License and Drivers Abstract Required

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, M\xc3\xa9tis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.