Job Description

Location:

Markham, ON (In-Person)

Employment Type:

Full-Time

Core Responsibilities

Student Support & First-Line Assistance

Serve as a primary point of contact for student inquiries (email, phone, in-person) Assist students with basic academic, attendance, and system-related questions Troubleshoot common issues independently before escalating when appropriate Guide students toward the correct next steps, resources, or departments

Operational & Team Support

Support academic advisors and coordinators with day-to-day administrative and student-related tasks Help keep student records, trackers, and internal systems accurate and up to date Assist with intake-related support, attendance follow-ups, and general case tracking Act as an extra set of eyes to flag inconsistencies, gaps, or issues early

Problem-Solving & Follow-Up

Take ownership of assigned tasks and student cases through resolution Follow up on open items to ensure nothing falls through the cracks Identify recurring issues and suggest improvements to processes or communication

What We're Looking For

Strong communication skills and a calm, friendly, professional demeanour Organized, reliable, and detail-oriented Comfortable handling multiple tasks and priorities Willingness to think critically and solve problems, not just pass them along Team-oriented mindset with a genuine desire to help others succeed

Preferred Qualifications

Experience in student services, administration, or customer support (asset) Comfortable working with systems, trackers, and basic data entry Mandarin and English fluency (strong asset) Experience working with adult learners or diverse populations (asset)

Why This Role Matters

Student Support plays a key role in maintaining a positive student experience and keeping academic operations running smoothly. This position supports both students

and

the academic team, helping reduce bottlenecks and improve overall efficiency.

Growth Opportunity

This role offers exposure to academic operations, student services, and program workflows, with opportunities to grow into advising, coordination, or specialized support roles over time.

Applicants should be comfortable working in an accountability-focused environment where accuracy and follow-through are essential.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

Company events Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Markham, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Student Support: 2 years (preferred)
Work Location: In person