Job Description

The University of Prince Edward Island has a vibrant conference and accommodations operation during the summer months, and we would like you to be part of it! From May through August, we open our doors to thousands of visitors from all around the world. Our Residences turn into a successful hotel operation, which provides accommodations and services for a wide variety of conferences, tourists, and sporting groups. We also offer meeting space to various groups from on- and off-campus. We strive to provide the best customer service to our clients, while proudly representing UPEI, Charlottetown and Prince Edward Island.We are looking for energetic, customer service-oriented people to join our summer operations team. Summer Guest Services Attendants will act as the front-line customer service professionals to provide our guests with a great experience. You will be part of a larger team that knows how to have fun, works hard, takes pride in their work, and provides exceptional customer service.We are hiring up to 11 student positions for the summer 2025 season. One position will be exclusive night shifts (1 position available: 11PM to 7AM), and the remaining will be for day shifts (up to 10 positions available). Both positions will start in late April and continue through early September.RESPONSIBILITIES:Reporting to the Assistant Manager, Conference and Hotel Operations, Summer Guest Services Attendants will be responsible for:

• Greeting visitors and guests at the Front Desk, providing check-in and check-out assistance
• Offer guidance and support to guests and tourists, ensuring a positive experience.
• Process payments and handle cash transactions accurately
• Maintain strong customer relations through effective communication and service
• Coordinate with other on-campus service providers (i.e., ITSS, Athletics, Facilities, Security) to ensure smooth operations
• Assist with the execution of conference events, providing support to the core Ancillary Services staff and Room Attendant teams as needed
• Provide box office support and usher guests for events at the Performance Arts Centre
• Perform various administrative tasks, including preparing key cards, inputting rooming lists, and other duties as assigned

QUALIFICATIONS:

• Strong customer service experience, with a background in the tourism or hospitality industry preferred
• Positive, energetic, and courteous demeanor with excellent telephone etiquette and keen attention to detail
• Demonstrated ability to collaborate effectively within a team environment
• Familiarity with UPEI's residences, the University campus, Charlottetown, and Prince Edward Island
• Proficient with computers, including a working knowledge of the Microsoft Office Suite and Windows
• Experience handling cash transactions accurately and responsibly
• Must be willing to work a flexible schedule, including weekdays, weekends, and holidays
• Excellent interpersonal skills
• Strong verbal and written communication skills, with the ability to articulate ideas clearly
• Bilingualism is not required but considered an asset

Priority will be given to University of Prince Edward Island students in accordance with Recruitment, Selection, Hiring and Employment Policies and the Procedures manual.Application Instructions:Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, . Applications will not be accepted via email.Only those applicants who are invited to an interview will be acknowledged.Note that this site is not compatible with some mobile browsers (e.g. iPad, iPhone). Upon successful submission of your application, you will receive an auto-reply to your email address advising your application has been received. If you do not receive an email, please check your spam folder and/or try submitting your application via a different web browser (Google Chrome, Firefox, etc).

University of Prince Edward Island