Student Services Representative

Toronto, ON, Canada

Job Description


Date Posted: 09/18/2023
Req ID: 33977
Faculty/Division: University of Toronto Scarborough
Department: UTSC: Management Co-Op Programs
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00005236

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm, and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars, and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

UTSC Management is a world leader in providing business education that is heavily influenced by experiential learning and internationalization. The goal of UTSC Management is to create opportunities for our students to learn and experience leadership by applying the latest management theory to real-world problems both inside and outside the classroom.

In the Co-op Programs in Management, we believe in our students. Through experiential learning, we know that each student has the ability to achieve his/her individual goals. Through excellent service, flexibility and innovative programming, we provide the environment students need to turn their abilities into productive, exciting opportunities. We also value our partnerships. We build lasting relationships with outstanding employers, alumni and faculty to prepare students to be proactive contributing members of the business community. We work one-on-one with employers to understand their needs and exceed their expectations.

This search aligns with the University\'s commitment to strategically and proactively promote diversity among our community members ( ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Working under the direction of the Assistant Director, Management Co-op, the incumbent will support the Management Co-op operations by managing recruitment-related data for the program using the co-op software management system, maintaining data integrity through accurate data uploads and entry, actively processing and monitoring the online work term preparation course and the final work term reports. This support is in the form of data manipulation in the co-op student placement and database system checking applications for accuracy and completion, scheduling job closings and delivery of applications to employers, interviews, sorting, filing, scanning, photocopying and word processing using personal computers. The incumbent will also proactively create reports from both the online database and other sources.

The incumbent will also be responsible for supporting the Business Development team as they serve employers in all aspects of recruitment. This includes posting jobs, screening applications, scheduling interviews, booking rooms, arranging to park for employers, attending co-op events, and answering general student inquiries. Working in this professional environment, the incumbent will further outreach to employers and provide the first line of response to employers\' issues, responding to employer inquiries and coordinating site visits.

Your responsibilities will include:

  • Providing detailed explanations to students
  • Coordinating interview schedules
  • Creating and updating job postings in the database
  • Maintaining a database
  • Writing documents and correspondence
  • Generating reports
  • Verifying the accuracy and completeness of documents
  • Determining logistical details and activities for events and/or programming and providing information on programs and events
Essential Qualifications:
  • College Diploma (2 years) in a related field or equivalent combination of education and experience.
  • Minimum two (2) years of relevant administrative office experience in a front-line position working in a busy office environment with demonstrated experience working directly with students and employers.
  • Demonstrated experience working with a database including data manipulation and reporting skills.
  • Experience scheduling and arranging meetings involving many individuals.
  • Must have strong customer service orientation and effective interpersonal skills.
  • Advanced computer skills including knowledge of Excel, Word and PowerPoint.
  • Demonstrated analytical, project coordination and problem-solving skills.
  • Must have excellent communication (verbal and written).
  • Ability to work in a highly professional business environment exercising tact and diplomacy.
  • Excellent telephone manner; initiative; good judgment, attention to detail, and accuracy a must
  • Excellent time management skills with the ability to meet tight deadlines while multitasking and balancing conflicting priorities.
  • Must have a positive demeanor with a commitment to service excellence and be a strong team player.
  • Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Assets (Nonessential):
  • Proficient in MS Teams, Outlook, SharePoint, or Tableau
  • Direct experience working in post-secondary education
To be successful in this role you will be:
  • Approachable
  • Efficient
  • Motivated self-learner
  • Possess a positive attitude
  • Problem solver
  • Team player
Notes:
  • A copy of the full job description is available upon request from the
. * This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the
.

Closing Date: 09/26/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto

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Job Detail

  • Job Id
    JD2238160
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $53222 per year
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, Canada
  • Education
    Not mentioned