Student Records And Registration Officer (scheduling)

Toronto, ON, CA, Canada

Job Description

Job description



Position Title

: Student Records and Registration Officer

Reports to

: Director Enrollment Services & Student Success (Office of the Registrar)

Location:

Toronto, ON

About IBU



International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

Position Summary



The Student Records and Registration Officer plays a pivotal role in managing administrative functions associated with student enrollment, including creating, securing, and maintaining accurate student records and course registrations. Reporting to the Registrar and Director of Enrollment Services & Student Success, the Student Records and Registration Officer ensures seamless registration for new students across programs and courses while also addressing student inquiries through various channels. The incumbent will investigate and address student concerns, partnering with colleagues in cross-functional departments to identify and facilitate resolutions, with a thorough understanding of the Office of the Registrar's policies and procedures that are essential in delivering exceptional service to both prospective and current IBU students.

Key Responsibilities:



Ensure exceptional delivery of services to students through implementation of enrollment functions including, but not limited to classroom scheduling, section creation, course/section enrollments, grade changes, degree progression requirements, academic regulations, service request forms and fees, admission processes, transfer credit process, and appeal procedures. Support processing of official documentation, ensuring accurate and timely maintenance of student academic records and providing prompt, accurate and effective resolutions to student inquiries and concerns. Ensure that student records are accurate, complete, and up to date, ensuring high confidentiality of student records and files. Collaborate closely with the Admissions Officers to provide information and advice to applicants and students. Serve as liaison with Student Services to review and process student requests for course and program withdrawal, specialized official letters and documents, official transcripts, and eligibility to register in courses. Assist with the development and maintenance of admissions and records procedures to respond to student enquiries and to support processing when needed, and as assigned. Develop, maintain, and produce reports and student information for the Registrar as required. Provide continuous training and support to existing colleagues, as well as onboarding training to new Office of the Registrar staff. Support IBU's enrollment efforts by providing accurate information to stakeholders and ensuring timely processing of enrollment-related responsibilities. Other related duties as assigned.

The successful candidate will have the following essential qualifications:



Bachelor's degree in a relevant field. Minimum three (3) years of recent and relevant experience in higher education administration, particularly in enrollment management or registrar services. Excellent communication skills, both written and verbal, with the ability to interact professionally with students, faculty, and staff. Proficient in various software applications such as Student Information Systems and Learning Management Systems, including but not limited to Canvas and Salesforce. Proficient in MS applications, with intermediate to advanced proficiency in Excel. Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Demonstrated self-starter with the ability to work with minimal supervision. Ability to maintain confidentiality and proven ability to exercise tact, integrity, and discretion. Understanding and experience in a workplace requiring multi-cultural considerations. Demonstrated customer service skills with an ability to diffuse escalated situations in a student/client-focused environment.
IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at careers@ibu.ca and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit to careers@ibu.ca a cover letter and resume in MS Word (docs) or PDF format no later than April 15, 2024. See our website www.ibu.ca for further information about this new and exciting university.

Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Paid time off
Schedule:

Monday to Friday Weekends as needed
Experience:

Higher education administration: 3 years (preferred) Student Information System: 2 years (preferred) Learning Management Systems: 2 years (preferred) Class and Course Scheduling: 2 years (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2483620
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned