Job Description

Position Information

Position Title

Student Connect Advising Assistant - Term-Certain

Position Summary

Are you looking for a permanent full-time position at Red Deer Polytechnic? Do you have customer service experience with the ability to connect with students? We invite you to join our team as the Student Connect Advising Assistant.



The Student Connect Advising Assistant serves as the first point of contact for Red Deer Polytechnic students accessing services at the Student Connect Centre. The incumbent front line support to assist students in making informed decisions concerning their educational goals. This position is part of a collaborative team that builds and improves the processes that attract learners to Red Deer Polytechnic supporting the academic journey from prospect to graduate.

The Student Connect Advising Assistant connects students to the appropriate resources within the Student Connect Centre, and across campus. The Assistant identifies and analyzes the needs of Red Deer Polytechnic learners to design relevant communication, tools, supports and services to support student success, retention, and belonging.

This position plays a critical role in supporting the administration of the Student Connect Centre including booking management, and call centre coverage.

Position Responsibilities

Acts as first point of contact for Student Connect Centre Provide information to students in a holistic manner, referring to Advisors as applicable Assist students in the navigation of academic processes and procedures such as registration add/drops, course withdrawals, funding, etc. Assist in the development of educational plans Screen students and refer them to the appropriate type of funding for their unique situation, guide through funding application process Maintain and develop knowledge/resources related to current program admission criteria, transfer requirements and program completion pathways Respond to phone, email, and in-person inquiries providing general information, referring inquiries to the appropriate sources using a broad knowledge of the institution's priorities, procedures, protocols, and personnel Support the management of the centres general inboxes and contact forms Coordinate the operation of the centres online booking and communication systems Provide day-to-day scheduling assistance to screen and prioritize advisor in-person, online, or phone bookings with drop-in requirements Support student recruitment and retention efforts including tours, communication, and special events

Required Qualifications

Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent in Business Administration, Administrative Professional, Marketing One to two years' experience in a similar role Superior communication skills (both written and verbal) Excellent relationship building and interpersonal skills Must be a team player and also able to work independently

Preferred Qualifications

Experience using Blackboard, Banner, Microsoft Office products Student advising experience is an asset Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent

Salary or Hourly?

Hourly

Salary

24.05

Benefits and Compensation Information

An additional 15% of the hourly rate in lieu of vacation, statutory

holidays and benefits.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta,

Red Deer Polytechnic

(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta's economy and society to thrive.

Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Metis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our

polytechnic community

.

Posting Detail Information

Competition Number

2025-A-114

Employment Type

Term-Certain Full-Time

Number of Vacancies

1

Desired Start Date

08/11/2025

Position End Date (if term-certain)

12/31/2025

FTE

1.0

Hours of Work

8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week

Open Date

07/21/2025

Close Date

07/28/2025

Open Until Filled

No

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact

Peopleandculture@rdpolytech.ca

.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Special Instructions to Applicants

Required Documents

Cover Letter

Resume

Optional Documents

* References Names and Contact Information