Job Description

Job ID: 60667
Job Category: Community & Social Services
Division & Section: Toronto Shelter & Support Services, Outreach and Access
Work Location: 51 Lisgar Street
Job Type & Duration: Full-time, Temporary,12 Months
Salary Range: $103,431 to $141,247
Ideal Hiring Zone: $114,116 to $123,726
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Qualified List will be established to fill temporary and permanent positions.
Number of Positions Open: 2
Posting Period: 14-JAN-2025 to 28-JAN-2025
Reporting to the Manager of Homelessness Initiatives, you will improve operating performance and client service delivery through real-time monitoring of system performance, mitigating barriers to service and assisting the management of system capacity to accommodate client needs. This will include monitoring and reviewing all delayed responses to service delivery and ensuring remediation through incident reporting, developing appropriate strategies and solutions, and expanding the knowledge related to specialized services that assist homeless people to leave the streets.
As a key member of our Street Outreach Programs Officer team, you will ensure effective, coordinated service delivery at a system level to resolve any real-time issues affecting service delivery. You will assist in the review of existing programs and services, the design and implementation of new programs, and the provision of administration and oversight of funding to purchase service contracts for various homeless and housing programs and service. This work will require the development and/or implementation of multi-stakeholder, multi-staged strategies within a politically sensitive environment.
Success in this role involves thorough adherence to a "housing first" approach to supporting individuals experiencing homelessness and will demonstrate understanding of the housing and homelessness resources that exist in Toronto. With a focus on assisting community agencies in building capacity, you'll provide expert advice and support in a wide range of subjects, including governance, financial operations and funding/program requirements, and community collaborations
A savvy communicator, you will develop key messages for media inquiries and media relations and prepare briefing notes, backgrounders and presentations for diverse audiences, from senior management, Councillors and the Mayor's Office to members of the public. You are a proven leader, familiar with budgeting and administration, and able to administer agency or grants programs.
Adaptable and comfortable operating in a fast-paced, high-profile environment with competing priorities, tight timelines and constantly changing demands, you're prepared to work non traditional hours, as required, including working rotating shifts in a 24 hour a day operation including days, evenings, overnights, weekends and holidays.
Key Qualifications for this position are as follows: * Post-secondary education in a social services discipline or an equivalent combination of education and considerable experience

• Considerable experience leading, managing, coaching, and motivating a diverse workforce in a social/human services environment, ensuring effective teamwork, providing resolution to issues, ensuring high standards of work quality and organizational performance, continuous learning and encouraging innovation in others.
• Considerable experience managing service-related issues, mediating resolutions and developing creative solutions to ensure effective program access and delivery for one or more of the sub-populations of people experiencing homelessness, including individuals living outdoors, Indigenous people, Black people and people of colour, youth, and/or persons with mental health and/or addiction issues.
• Experience in developing and implementing innovative programs and improving service delivery by conducting business process reviews and/or operational service reviews and making appropriate recommendations for improvements.
• Ability to administer agency or grants programs, including program design and implementation, as well as consultation with community service organizations with a focus on programs/services that address the needs of homeless individuals living outdoors.
• Knowledge of project development and ability to manage projects.
• Knowledge of budgeting and administration, and the ability to manage a database with knowledge of basic statistical methods of data collection and analysis.
• Strong interpersonal, leadership, partnership development, networking, conflict resolution and problem-solving skills.
• Knowledge of approaches that assist homeless individuals in ending their homelessness, including demonstrated knowledge of the housing and homelessness resources that exist in Toronto and an understanding of "housing first" approaches to solving homelessness.
• Effective oral and written communication with the public, politicians and community agencies.
• Builds strengthens and maintains strong relationships with homelessness service agencies, community, businesses, associations, other City Divisions and related organizations to ensure outreach services.
• Excellent facilitation skills with community engagement and collaborative service delivery
• Strong and effective conflict resolution skills and stakeholder management skills
• Knowledge and ability to apply an equity lens to policies, programs and strategies, and assesses the impact of proposed changes on various community groups including Indigenous, Black, racialized, newcomer, 2SLGBTQ and low-income city residents.
• Excellent verbal and written communication skills, with exceptional political acuity.
• Knowledge and understanding of the Federal/Provincial/Municipal and community funding relationships.

A Vulnerable Sector Police Reference Check will be required as a condition of employment. For more information on Shelter Services, please visit our website at A Police Reference Check program brochure is available at
Equity, Diversity and Inclusion
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Accommodation
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Skills Required