Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As the Strategic Relationship Coordinator, you will provide a department-wide service creating connections and systematic feedback loops that contribute to the Planning & Development Services department. You will engage with customers & partners, to solicit & analyze meaningful input and feedback to inform the department's internal operations, business strategy and improvement priorities. You will also liaise with senior internal leaders and groups to manage key industry, partner and customer relationships. Primary duties include:

Act as subject matter expert (SME) on customer issues and needs and provide accurate insights to business units and departments. Provide leadership, insight, advice and perspective on emerging issues and initiatives brought forward by the advisory committees, ensuring alignment with planning policy. Lead research processes to gather and analyze information relating to industry trends, innovations, customer and partner needs. Partner with industry members to innovate and plan collaborative insightful events and facilitate meaningful conversations with Administration. Draft presentations and recommendations for consideration at senior management meetings. Recommend process changes or improvements to existing programs or services to improve efficiency, effectiveness, competitiveness or scope of services. Assist and coach senior leaders in setting customer-focused goals, developing action plans, providing ongoing feedback and encouragement with a wide range of customers. Promote collaboration and cross-functional alignment by breaking down silos to ensure a seamless customer experience. Act as an initial point of contact and a conduit between industry members and groups, and Administration.

Qualifications

A degree in public administration, business, communications, economics, planning, political science, or related disciplines, supplemented by additional formal training, education or courses in business communications or public relations and least 8 years of related experience; OR A master's degree in public administration, business, communications, economics, planning, political science, or related disciplines, supplemented by additional formal training, education or courses in business communications or public relations at least 5 years of related experience is required. A valid Class 5 Driver's License (or provincial equivalent), and the use of a personal vehicle for business purposes is required. Experience working in the development and building industry would be considered an asset. Experience demonstrating the ability to design and implement reviews of business practices and procedures would also be considered assets. Success in this position requires strong leadership and excellent communication skills. Ability to build strategic relationships, project management, business and political acumen with problem solving skills.

Working Conditions:

Office environment and off-site meetings.

Pre-employment Requirements

Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Planning and Development Service

Position Type: 1 Permanent, 1 Temporary (up to 23 months)
Location: 800 Macleod Trail SE

Compensation: Pay Grade 12 $47.01 - 62.84 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: September 12, 2025

Job ID #: 312541