Job Description

Help us boldly shape retail in Canada

Canadian Tire Corporation\xe2\x80\x99s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business \xe2\x80\x93 and boldly help shape Canada\xe2\x80\x99s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

The primary responsibility for this role is to provide onsite as well as on call support to the Franchise Retail stores in an environment where each owner\xe2\x80\x99s organization and technology must adapt to interface with the enterprise\xe2\x80\x99s policies & procedures on supported technology. This role will be involved in collaborating in change management activities on new technology project intended for the franchise store network.

Reporting to the Operations Support Lead, this position is not office based \xe2\x80\x93 You will be travelling within Quebec and on occasion outside Quebec.

Responsibilities

Store Support

• On site and on call store support activities
• Plan store visits and provide recommendation supporting best practices in support of FGL systems and related policies and procedures
• Recommend adapted process improvements for store operations processes interfacing with FGL supported technology
• Conduct process and procedure reviews to identify suspected gaps or reported operational inefficiency, propose solutions to the store\xe2\x80\x99s operations team and assist in implementing revised process
• Validate that franchisees technological pool respect FGL recommended norms and security and make appropriate recommendations when applicable
• Support for physical inventory
• Ensure PCI processes and related logs are up to date
• Works cross functionally as required to improve processes & documentation and identify gaps Business operations
• Works collaboratively with Operations Support Lead in support of resolving technical issues where technical service levels and agreements are not met and escalate when required
• On site Trade show support (\xc3\xa0 d\xc3\xa9velopper)
• Cube support \xe2\x80\x93 transition

Store Projects

• Participate to defining deployment strategies for projects intended for, or impacting stores
• Participate to pilot store selection for projects intended for or impact stores
• On site assistance, in evaluating workflows for all new and adapted operations processes
• Monitoring and reporting of potential issues during pilot stage
• On site and on call store support when implementing new technology and related software

Required Skills and Experience

• College Diploma in business or related field
• Retail Store Experience (3 \xe2\x80\x93 5 years)
• Store Operations and systems training experience (3 \xe2\x80\x93 5 years)
• Bilingual (English and French); conversation, reading and writing
• Highly skilled in the use of Microsoft Excel and Word
• Problem solving / decision making \xe2\x80\x93 defines problems clearly and logically, effectively uses appropriate problem solving and decision-making style
• Attention to detail \xe2\x80\x93 demonstrates accuracy, controls and eliminates errors
• Initiative- self-starting, takes action without being prompted
• Proven ability to collaborate with team members in a multi-disciplined environment
• Store travel required

#LI-MM2

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It\xe2\x80\x99s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart \xe2\x80\x93 these are some of the many reasons why Canadian Tire Corporation is one of .

To learn more about this team and the Canadian Tire family of companies follow us on .

Canadian Tire is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Canadian Tire