SUMMARY As a Store Manager you will report directly to the Brand Manager, and you will be responsible for managing every facet of the business in order to effectively and efficiently ensure adherence to company policy and procedure. You will be expected to drive sales by motivating and assisting staff in reaching and exceeding goals. You will provide guidance to the sales team to deliver exceptional customer service in order to support sales growth. You will execute and meet operational objectives. You will possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity. RESPONSIBILITIES: CUSTOMER SERVICE & SALES GENERATION \xc2\xb7 Achieve consistently positive customer service results based on Swatch Six Selling Principles and develop a sales team that can deliver on the same expectations. \xc2\xb7 Establish and communicate sales targets for the retail team. \xc2\xb7 Monitor performance results of the store and the sales team; providing them coaching initiatives to motivate the achievements of sales targets. \xc2\xb7 Train sales team on all Swatch core and launch product knowledge to offer selection guidance to customers. OPERATIONS \xc2\xb7 Direct and organize employees in the daily functions of standard operating procedures. \xc2\xb7 Prepare and manage employee schedules in order to meet business needs. \xc2\xb7 Ensure store meets payroll targets by effectively managing fluctuations in business and changes in business needs. \xc2\xb7 Analyze sales transactions daily through the use of audit tools, and report any transaction errors to head office team. \xc2\xb7 Monitor bank deposit activities. \xc2\xb7 Adhere to opening and closing procedures. \xc2\xb7 Comply with inventory control processes to prevent asset loss (shrink). \xc2\xb7 Prepare daily sales updates and sales ledgers; weekly business overview for head office. \xc2\xb7 Proactively plan for vacation coverage and high volume periods to ensure no business disruption. \xc2\xb7 Deliver reports as per request by head office in accordance with allotted deadlines. \xc2\xb7 Monitor supply levels and follow established procedures for replenishment PERSONNEL MANAGEMENT \xc2\xb7 Hire, develop, train and discipline sales team to ensure standards are met and company growth is supported. \xc2\xb7 Create a positive work environment and encourage open communication between staff and head office. \xc2\xb7 Conduct Performance Appraisals, Individual Development Plans and Performance Improvement Plans. \xc2\xb7 Communicate all policy violations with head office and issue disciplinary action as instructed. \xc2\xb7 Enforce all policies and procedures with staff and communicate changes as they are implemented. VISUAL MERCHANDISING \xc2\xb7 Deliver on the expectation of executing merchandise launches. \xc2\xb7 Comply with visual merchandising standards set forth by head office. \xc2\xb7 Ensure housekeeping standards are met consistently, including scheduling maintenance and repairs according to established procedures. OTHER \xc2\xb7 Maintain safety standards in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner. \xc2\xb7 Serves as a role model with respect to Swatch policies and procedures (i.e.: dress code, time keeping, shopping discounts, etc.) REQUIREMENTS: \xc2\xb7 Must be legally authorized to work in Canada. \xc2\xb7 At least 3 years retail management experience, preferably in fashion and/or accessories. \xc2\xb7 Availability to work opening and closing shifts; flexible hours including weekends, holidays and merchandising launch dates \xc2\xb7 Strong communication skills (verbal & written), including strong relationship building skills. \xc2\xb7 Effective leadership skills to mentor and motivate retail team. \xc2\xb7 Results oriented with a high level of energy and enthusiasm. \xc2\xb7 Ability to communicate in a clear concise and understandable manner. \xc2\xb7 Must be a self-starter who works well independently and in team environments. \xc2\xb7 Intermediate computer skills with working knowledge of MS Office. EMPLOYMENT STATUS Full-Time, Minimum 40 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates. WORKING CONDITIONS
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS. Job Types: Full-time, Permanent Salary: $52,000.00-$55,000.00 per year Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail management: 3 years (preferred)

Work Location: One location Expected start date: 2023-04-30