Job Description

What do you do?The Store Manager is responsible for overseeing store operations. This includes but is not limited to recruitment, talent management, coaching, training, & compliance. Store Managers are ultimately accountable for their store financial performance, customer satisfaction and product quality. Duties/Responsibilities Purpose: Overall management of a Financial Services store location. Customer Satisfaction Provide and ensure quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary get DM involved. Respond to customer complaints and ensure resolution. Store Operations Ensure store appearance is maintained in adherence to company standards. Ensure proper transaction procedures are being followed. Adhere to and ensure proper operational policy/procedures are followed. Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed. Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling, inventory (negotiables), security and service standards. Achieve continuous, measurable improvement of audit results throughout the fiscal year. Coordinate and carry out chargeback/collection activity and complete all collection related tasks assigned by the Collections and/or Store Liasion. Protect and manage company assets including the safety of employees. Human Resources Management Recruit, train and develop sufficient staff to meet operating objectives and schedule staff meet operational objectives. Provide continual supervision, employee feedback, progressive discipline to staff. Documents performance through the active use of the Managers Notebook as well timely and accurate talent management reviews. Provide timely and accurate performance appraisals to staff and ensure succession plans are in place. Ensure staff is trained and developed in adherence to company standards. Promote a team atmosphere by training, coaching and motivating staff. Manage performance by providing ongoing feedback and discipline to staff when needed. Communicate company expectations to store personnel by word and action. Holds regular staff meetings and posts meeting minutes as per region requirements.MINIMUM 2 YEARS EXPERIENCE REQUIRED IN THE PAYDAY LOAN INDUSTRY. Job Type: Full-timeSalary: $60,000.00-$72,000.00 per yearAdditional pay:

• Bonus pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Retail management: 2 years (preferred)

Expected start date: 2022-08-19