Job Description

Job Summary

As Manager for Canada Gold - Surrey, you will oversee daily store operations, lead and support the staff, and ensure consistent and accurate execution of store processes. You will be responsible for maintaining a high level of customer service, ensuring data integrity, managing inventory and cash flow, and coordinating with other store managers to ensure smooth multi-location operations.

Duties:

Lead and supervise all store employees, ensuring efficient daily operations. Deliver exceptional customer service and handle escalated customer concerns professionally. Maintain high accuracy in data entry and ensure all entries are completed and verified. Conduct regular and accurate cash counts; ensure cash handling procedures are followed. Oversee and reconcile weekly and monthly inventory counts; investigate discrepancies. Foster effective communication with other store managers to align operations and share insights. Execute additional tasks as assigned by upper management in a timely and professional manner. Support organizational goals by coaching staff and ensuring product displays and merchandising is up to date Enforce company policies, procedures, and health/safety standards consistently.

Requirements

Minimum 2-3 years of experience in a management role, ideally in retail or a customer service environment. Strong customer service background with excellent interpersonal and conflict resolution skills. Sales experience is an asset. Demonstrated ability to lead a team, manage operations, and work independently. High attention to detail, particularly in data entry, inventory management, and financial accuracy. Comfortable using POS systems, Excel, and other basic computer programs. Strong communication skills, both verbal and written. Able to work flexible hours, including weekends, and holidays if required.

What We Offer:

Competitive salary Paid vacation and benefits Employee discounts Opportunities for professional development and career growth Supportive and collaborative work environment
Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

Extended health care On-site parking Paid time off RRSP match
Schedule:

Monday to Friday Weekends as needed
Work Location: In person