Job Description

Job Summary


Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What is this opportunity?


Are you looking for an exciting opportunity to become a part of a dynamic team? Are you self-motivated and passionate about data accuracy? As an Operations Administrator, you will be responsible for providing exceptional customer care through the daily settlement of Fixed Income Securities. As part of Global Operations team you will contribute to a center-of-excellence to help drive operating efficiencies and improve future scalability.

What will you do?

• Settlement of US Fixed Income Products
• Handle all trade exceptions on a timely basis
• Take ownership of inquiries, deliver on commitments, and ask for support as needed
• Support customer inquiries
• Ensure compliance of all department procedures and policies
• Ensure a professional work ethic across all business lines
• Resolve conflicts/issues and escalates to management as appropriate

What do you need to succeed?

Must-have:

• Strong MS Office skills - Word, Outlook, Excel and PowerPoint
• Post-secondary degree, preferable in a business related field
• Excellent communication skills, both oral and written
• Ability to multi-task and prioritize in a time-sensitive environment
• Working on Canadian statutory holidays is required. Time in lieu will be provided

Nice-to-have:

• Knowledge of Fixed Income settlements (DTCC in particular).
• Experience with ADP/Broadridge related functions an asset.
• Leadership acumen and a passion to apply it in a dynamic business environment
• Analytical thinking

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• Opportunity to be part of a critical team and work closely with team-oriented professionals across the globe
• Career-defining opportunities to build upon your dynamic critical thinking and interpersonal skills
• Comprehensive compensation including performance bonus, vacation days, flexible healthcare benefits
• A collaborative culture that recognizes innovative business ideas
• Access to a variety of job opportunities across business and geographies

Job Skills


Active Learning, Analytical Thinking, Business, Capital Markets, Communication, Critical Thinking, Customer Service, Multitasking, Process Improvements, Stress Management, Technologically Savvy, Time Management Additional Job Details

Address:


90 WESTERN PKY:BEDFORD City:


BEDFORD Country:


Canada Work hours/week:


37.5 Employment Type:


Full time Platform:


CAPITAL MARKETS Job Type:


Regular Pay Type:


Salaried Posted Date:


2025-02-11 Application Deadline:


2025-02-25 Note : •Applications will be accepted until 11:59 PM on the day prior to the application deadline date above•

I nclusion and Equal Opportunity Employment


At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.



We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.