Job Description

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We\'re open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team!

CanaDream is proud to employ individuals who embrace our core values:

• Be happy to
• Lead the way
• Enjoy the ride

A New Career Awaits You!

Are you an experienced, confident and driven supervisor with robust leadership and analytical skills looking for a great opportunity to work for one of Canada\xe2\x80\x99s largest RV companies? Do you thrive in cohesive work environments, leading by example, supervising people and going the extra mile to exceed Guests\xe2\x80\x99 expectations? If you are, look no further as CanaDream is seeking a station/operations supervisor to oversee a small team of energetic and highly motivated employees at our Whitehorse location during the busy summer months and work in our call center when the station closes in October.

About the Role & Location

Our Whitehorse station is in what might be the most spectacular territory in Canada. We have a long history in the Yukon, and we host several thousand amazing Guest experiences every summer. The role of Whitehorse Station/Operations Supervisor is made for individuals who are focused, detailed oriented, not afraid of the spotlight and take pride in delivering outstanding Guest experiences. They are also proficient at liaising between different departments and energized by the adrenaline rush of working in a fast-paced, challenging environment and connecting and building rapport with Guests from all over the world.

Applicants must be familiar with staffing practices, training new employees, tracking budgets and financial expenditures, and managing many people at once. Leadership and communication skills are crucial!

About CanaDream\xe2\x80\x99s Employees

We are a team of experienced, passionate, and dedicated people and we welcome employees from all around the world and with all sorts of life experiences.

About the Company

From humble beginnings in the mid-\xe2\x80\x9890s, CanaDream has steadily grown into a leading RV rental and sales business in Canada. Our market-leading brand position has been achieved through a combination of investments in experienced employees across all our locations, with unique build RV floor plans, proprietary technology, continual investment, continual growth and expansion plans, and a fleet of over 1,000 modern RVs for rentals and previously experienced units available for sale.
CanaDream\xe2\x80\x99s culture is based on being \xe2\x80\x9cHappy to\xe2\x80\x9d in every corner, we seek positivity and teamwork; working together to put our Guests at the center of everything. CanaDream\xe2\x80\x99s employees work hard and enjoy the ride. Fun is at the core of our business with monthly staff appreciation BBQs, regular team celebration events, milestone awards and more.

What\xe2\x80\x99s in It for You:
In addition to joining a dynamic and supportive team, you will receive a competitive compensation package including competitive salary, benefits, tuition assistance, station incentives, staff discounts, opportunities for advancement, comprehensive training and much more!

Job Duties:
Call Center Responsibilities
During the winter months, you will be responsible for the following tasks:

• Helping Guests select the right RV for their trip, moving efficiently together to a successful booking.
• Creating and sending quotes using the CanaDream quoting application.
• Contacting Guests to thank them, solicit feedback, and /or invite them to be our Guests again.
• Confirming Guest reservations and processing payments.
• Providing service and support to on-road Guests when needed.
• Forwarding service inquiries to our on-call technical staff promptly.

Operational/Resource Management Responsibilities

• Overseeing the day-to-day leadership and execution of tasks.
• Creating a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility.
• Making management decisions in line with CanaDream\xe2\x80\x99s policies, procedures and other relevant guidelines to ensure consistency.
• Assuming responsibility for the overall performance, profitability, growth, direction and success of the station.

Personnel, Policies & Practices Responsibilities

• Determining staffing requirements and ensuring the team is scheduled according to station needs and budgetary requirements.
• Enforcing training as implemented by head office \xe2\x80\x93 actively coaching employees to continuously improve their skills and contribution to CanaDream.
• Distributing company-wide communications to applicable staff in a timely manner.
• Teaching and coaching employees to think \xe2\x80\x9chow can we make things better for Guests, Customers and for CanaDream.\xe2\x80\x9d
• Motivating and instilling a sense of pride and ensuring all employees perform their role with an attitude of \xe2\x80\x9cIt\xe2\x80\x99s our pleasure\xe2\x80\x9d and \xe2\x80\x9cWe are happy to.\xe2\x80\x9d

Qualifications:

• Robust and proven leadership skills.
• Self-directed and results-oriented.
• Excellent written, verbal and electronic communication skills.
• 2-3 plus years of experience in business operations.
• Excellent planning, analytical and forecasting skills.
• Ability to build and maintain positive working relationships to achieve goals.
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance the organization\xe2\x80\x99s effectiveness.
• Excellent organizational, strategic planning and implementation skills.
• Detail oriented with the ability to follow through.

If you like the sound of all of this and are ready for a challenging yet rewarding role within a supportive team, and you believe you possess the required skills and experiences, then please apply to https://www.canadream.com/careers/job-openings/.

CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.