At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we\xe2\x80\x99re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you\xe2\x80\x99re the person we are looking for!

PAL Airlines is currently seeking Station Supervisor to join our team in Wabush, NL.

Duties and Responsibilities:
Provide supervision and direction to the Customer Service Representatives at the Wabush, NL station
Plan and adjust work schedules and assign duties to meet customer demands and operational requirements
Establish and maintain high standards of customer service and efficient functionality of station
Identify key issues, creatively and strategically overcome internal challenges or obstacles
Ensure sufficient staffing levels for efficient and effective operations
Ensure that all staff members receive proper training on job duties, corporate policies, and applicable regulations
Provide coaching and mentoring and conduct probationary and performance evaluations
Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded
Complete analysis on collected customer related data and identify trends
Other related duties as assigned

Qualifications:
Minimum of two (2) to five (5) years\xe2\x80\x99 experience as a Customer Service Representative or equivalent time in a supervisory role
Possess a high level of professionalism and dedication to customer service excellence
Proficient in Microsoft Office Suite of products
Embrace personal accountability and responsibility
Must possess strong organizational and decision-making skills
Ability to manage multiple tasks while prioritizing and managing tight deadlines
Excellent verbal and written communication skills

What we offer:
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Employee tuition assistance program
Employee and Family Assistance Program

CLOSING DATE: Applications will be accepted until April 17, 2023.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.