Job Description

Requisition ID: 4533 Department: Transit Services Department Service: Transit Service Delivery & Rail Operations Service Branch: Rail Operations Branch Employment Type: 2 Full-time Temporary Positions (from 12 months up to 15 months) Work Hours: 40.00 /hours per week Affiliation: ATU 1760 Salary Information: $57,418.40 - $81,442.40 annually (2022 rates of pay) Location: Transit Service, 925 Belfast City: Ottawa, ON Job Category: Transportation Application Close: 02/09/2022
Note: Various locations - ability to work effectively in a team environment within a 24/7 shift operation.
Successful candidates should expect to work overnights, weekends, and statutory holidays, per applicable employment legislation (including collective agreement).

JOB SUMMARY

Service Area Mandate: Rail Operations manages the delivery of diesel and electric rail services, including management of the thirty-year P3 contract with the Rideau Transit Maintenance Group for the rail maintenance contract for the LRT system, ensuring safe and reliable operations that meet service standards, comply with all regulatory safety and operating requirements, and provide a safe, reliable, efficient, effective, on time, courteous and cost-effective rail service to a growing and diverse City of Ottawa. You are responsible for providing on-site customer and operational support at transit stations to facilitate the seamless delivery of rail and bus service to customers, under the direction and/or supervision of a Supervisor as assigned. You maintain a presence at the assigned station, platform, or other assigned location.

EDUCATION AND EXPERIENCE

Completion of Grade 12 Minimum of 1 year of experience in a customer service environment. Previous experience in transit or rail operations is an asset

CERTIFICATIONS AND LICENCES

Must obtain Standard First Aid, CPR and/or AED certificates within the time frame determined by the employer
Canadian Rail Operating Rules (CROR) certificate of rules qualification is an asset

KNOWLEDGE

• Knowledge of Ottawa’s public transit system and municipal structure.
• Legislation, policies, regulations, guidelines and operational procedures relevant to the City’s rail and bus operations and transit system;
• Legislation, policies, regulations, guidelines and operational procedures relevant to providing fully-accessible service for customers with disabilities;
• Working knowledge of computers, word processing software such as Microsoft Office and other technology and communications systems; and,
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Candidates must be able to pass medical testing as set out in Transport Canada’s “Railway Medical Rules for Positions Critical to Safe Railway Operations”
• Demonstrated ability to provide excellent service to customers and respond appropriately to customer requests, concerns and complaints;
• Remains calm under pressure and while balancing competing priorities and demands;
• Able to develop knowledge and provide comprehensive information to customers;
• Able to deal with the public in a professional manner and adapt according to the needs of the customer and/or situation;
• Demonstrates a collaborative approach in working with others and an ability to build consensus and gain cooperation from others;
• Able to exercise discretion and good judgment;
• Strong oral communication skills;
• Possesses computer skills including use of Microsoft Office in a Windows environment;
• Applies the principles of equity and inclusion in day-to-day service delivery;
• Possesses a record of good attendance and performance;
• Works well with minimal supervision;
• Strong attention to detail and ability to problem-solve in new or unexpected situations;
• Patient, empathetic and tactful, with a desire to help others;
• Flexible, adaptable, and able to deal with shifting priorities;
• Able to work in a fast-paced and demanding work environment;
• Willing to learn and adapt according to operational and customer requirements;
• Desire to provide an excellent customer experience and to meet and exceed diverse customer expectations and standards.
• Ability to perform moderate physical activities, lifting boxes of promotional material, standing for long periods of time at stations
• Ability to work at open air transit stations in all weather conditions
• Willing to work shift work including weekends, overnight shifts, split shifts and statutory holidays

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Candidates must be able to pass medical testing as set out in Transport Canada's "Railway Medical Rules for Positions Critical to Safe Railway Operations".
• Valid Standard First Aid Certificate, valid CPR-Level C, and valid AED (defibrillator) must be obtained within 90 days of hire.
• Ability to communicate in a language other than French or English will be considered an asset.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.