Job Description

Join our team and what we'll accomplish together
We're the Experience Design team working within TELUS' Transformation & Product Excellence group. We partner with product, marketing, engineering, and others to deliver products that balance business goals, technical realities, and user needs - helping TELUS create experiences that are consistent, scalable, and put customers first.
At TELUS, content is at the center of how we design world-class digital experiences. As a Staff Content Designer, you'll step into a rare opportunity: tackling TELUS' most complex customer challenges while shaping strategies, systems, and standards that define how content drives customer and business impact.
You will guide long-term strategies across multiple portfolios - partnering with product, design, and engineering leaders to shape end-to-end experiences and influence executive priorities to ensure content strategy is embedded in critical business decisions.
You'll define and scale frameworks, standards, and governance models that raise content and design maturity across TELUS, while serving as a mentor and leader who drives innovation - helping practitioners grow their craft, navigate complexity, and embrace evolving methodologies.
This role places you at the forefront of transformation - accelerating the way TELUS plans, creates, and measures experiences by integrating AI into workflows and evolving how teams design with content. If you're looking for an opportunity to lead at scale, influence the future of content design, and shape how millions of people connect with TELUS every day, this role is for you.
What you will do

• Content Leadership: Drive strategy and thought leadership for high-impact initiatives across multiple product domains. Shape long-term approaches that elevate content as a driver of both customer value and business outcomes.
• User-Centered Content: Apply deep expertise in research, testing, and inclusive design to ensure our content meets accessibility, localization, and SEO standards while anticipating emerging user behaviors.
• Frameworks & Stakeholder Engagement: Define and evolve enterprise-level frameworks, training, models, and playbooks that guide how content is planned, created, governed, and measured. Partner with senior executives and product leaders to embed these practices into business strategy and secure alignment across the organization.
• Mentorship & Collaboration: Serve as a mentor and advisor to content practitioners, supporting onboarding, coaching, and professional growth. Build strong relationships across product, design, engineering, and senior leadership to foster collaboration and raise content and design maturity at TELUS.
• AI-Driven Transformation: Lead the integration of AI into content and design workflows, evolving how teams design and accelerating how TELUS plans, creates, and measures experiences.

What you bring

• Education & Experience: Bachelor's degree in Communications, Journalism, Marketing, or related field. 7+ years leading large-scale content strategy initiatives in product-driven organizations. A portfolio that demonstrates strategic impact and thought leadership, not just deliverables.
• Technical & Strategic Expertise: Mastery of content strategy, journey mapping, and content management systems. Adept at data-informed decision-making, information architecture, responsive design, and scaling governance models.
• Executive Influence & Collaboration: Proven ability to partner with senior executives and cross-functional leaders to shape priorities, secure alignment, and embed content strategy into business decisions. Exceptional communication and facilitation skills.
• AI & Emerging Tools: Hands-on experience integrating AI and emerging technologies into workflows to improve scalability, quality, and innovation in content practices.
• Leadership & Mentorship: Track record of mentoring and developing content and UX practitioners, shaping communities of practice, and elevating organizational maturity. Skilled at helping others navigate complexity and adopt new methodologies.

Great to have:

• Change Leadership: Experience driving content transformation in large organizations - advocating for new standards, integrating emerging tools, and helping teams adapt to evolving practices.
• UX Writing Depth: Expertise in crafting microcopy for complex digital interfaces, with a portfolio that demonstrates clarity, consistency, and impact at scale.
• Design & Research Integration: Familiarity with design systems, human-centered design principles, and UX research & testing methods, with the ability to translate insights into scalable content solutions.
• Agile & Product Practices: Experience working in agile product teams and influencing backlog prioritization with product managers and engineers.
• Accessibility & Inclusive Design: Strong knowledge of WCAG standards, localization, and inclusive design principles - applied in practice across large ecosystems.

Salary Range: $102,000-$152,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required