Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Reporting to the Assistant Manager, Client Retention, the Client Retention Coordinator is responsible for making all clients feel welcomed and valued, interacting meaningfully with visitors and the city, initiating the broader service offering that connects them via the SSENSE point of view. They actively build relationships through providing exceptional service that embody the character of SSENSE, its retail concept, cultural positioning, and offering before, during and after their visit at SSENSE MONTRa?AL. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.
Responsibilities
Customer experience - 30%
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