Job Description

Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else(TM). SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the job:
Join our retail team as an Assistant Manager, Store Operations at our boutique in the heart of the Old Port! Our SSENSE Montreal boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience.
The Assistant Manager of Store Operations, will be responsible for overseeing the processes of the SSENSE Montreal store through our Retail concept's hybrid omni-channel, walk-in and appointment-based models. They will ensure accuracy, speed and efficient inventory flow to maximize the customer experience at each point of contact. They will contribute to the flawless execution and delivery to meet SSENSE Montreal's promise to clients, as well as identify and address issues that may impact the client experience. The Assistant Manager of Store Operations will coach and mentor direct reports to improve performance and develop future leaders.
What you will do:

• Analyze, proactively communicate, and react to inventory planning. Maintain proper inventory density on hand, turnover, and flow to support business goals.
• Establish and continuously improve the process of inbound and outbound inventory flow. Deliver on customer promise and support the sales team to maximize client satisfaction.
• Track and achieve operational KPIs, ensuring that information is communicated to the store team and stakeholders in a timely and actionable manner.
• Support, promote and assume responsibility for asset protection in all areas of risk management, physical security, store cash controls, inventory management and transaction accuracy.
• Build and develop best-in-class, client-centric teams. Continually evaluate the performance of each staff member, provide feedback to ensure results and address performance management issues in a timely manner.
• Participate in training programs development and maintenance for all levels of the team based on learning opportunities.

Qualifications

• A minimum of 3 years management experience in a high volume client-facing environment and retail operations
• Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
• Excellent verbal and written communication skills in both French and English. French is required as it is the official language in the Quebec province.
• Ability to lead, coach and mentor all employees to achieve personal and professional goals
• Proven experience establishing trusting relationships in a multi-channel environment
• Flexibility in working hours, including weekends, mornings, and evenings, to meet the business's operational needs

What sets you apart:

• Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of attention and customer service
• Client-oriented with strong problem solving skills
• Highly competent with technology and mobile applications

Additional Information
Why Join Us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Gender Affirmation Coverage
• Opportunity to work with cutting edge technologies and an innovative team that's pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!
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Skills Required