Job Description

Sr Site Specialist - Customer Site

How will you make an impact?

When you\'re part of the team at Thermo Fisher Scientific, you\'ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you\'ll be valued and recognized for your performance. With dedicated managers and inspiring coworkers to support you, you\'ll find the resources and opportunities to make significant contributions to the world while building a vibrant career!

What will you do?

Provides work direction to and/or performs all duties of a Sr. Site Specialist to assure customer happiness. Monitors workflow to optimize staffing and services for customers. Works closely with customers, sales representatives/managers to ensure all service expectations are supported. Services may include the portfolio of services provided including order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass wash operations. May also include lab-based tasks including media/reagent preparation and cell culture support operations. Acts as a liaison between customers, sales, suppliers, logistics and management using special system knowledge to ensure the success of customer relationships.

Responsibilities:

• Assists in coordinating the staff and workload to meet or exceed efficiency performance standards for Unity Lab Services.
• Provides functional supervision to team members by performing site coverage as needed.
• May assist in the cross-training of associates and the training of new hires
• Facilitates and develops team meetings, identifies training and site service personnel skills improvement opportunities, and reports to the supervisor.
• Reviews site employee errors and trains/coaches so potential errors are eliminated
• Independently makes decisions and uses available resources to meet customer requirements
• Advises the workflow of the team in support of contractual obligations and in line with established standard processes
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure requirements of both parties are met
• Demonstrates proficiency at capturing and explaining job or site-specific performance metrics.
• Analyze and report out forecasting of items being purchased
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of a site trainer and management team
• Meets with customers proactively to help determine ongoing needs. Advises site employees of special customer requirements, resolves problems, and keeps employees advised of corrective action
• Works effectively with a diverse, cross-functional team and timely raises any personnel issues to the supervisor
• Adopts Practical Process Improvement (PPI) methodologies
• Communicates effectively when meeting with Management, key collaborators, and customers face-to-face to provide outstanding customer service
• Uses organizational skills to effectively perform Sourcing and Order Management tasks

How will you get there?

Requirements

Education:

• High School Diploma or equivalent from an accredited institution.

Knowledge, Skills, Abilities:

• Demonstrated verbal, written and presentation skills
• Displays a high level of confidentiality for both customer and Thermo Fisher
• Must maintain Thermo Fisher Scientific\'s 4 I-Values
• Proven excellence in customer service skills.
• Detail-oriented, problem solver, promotes a team environment.
• Demonstrates a strong desire to serve the customer
• Uses effective communication skills
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Must possess the operating skills to use handheld scanners and learn to enter data in various systems as necessary
• Must be proficient with a computer and the Microsoft Office suite of software.
• Must be able to produce detailed excel reports
• Able to build creative PowerPoint presentations
• Demonstrates basic leadership concepts
• Demonstrates initiative from previous work experience
• Show concern for well being & success of others
• Ability to provide suggestions for corrective action and preventive customer service

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. We share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at ThermoFisher Scientific, where diverse experiences, backgrounds and perspectives are valued!

Apply today! Please visit us at

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status

Job Category

Administrative Services, Customer Service, Quality

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific