Job Description

The Global Land Supply (GLS) Salesforce Administrator will work closely with users, stakeholders, and vendors, understanding the business processes of various businesses/departments and supporting the administration of the platform to meet the overall customer expectations.

This person will be the first response for salesforce.com support within the GLS instance. Manage administrative functions to provide support to a global user base. Document and communicate any new updates or changes with super users. Communicate any issues or concerns from users or vendors to ensure deliverables solve problems, increase functionality and streamline workflow. Advocate for holistic use of Salesforce, moving from siloed departmental use to business wide solutions. The ideal person will be responsible and assist with user management, support tickets including troubleshooting, resolving/escalating issues, updating/uploading data, creating reports and dashboards, analyze and support the deployment and development of new and existing functionality.

Platform Support- Resolve support cases for FCTG Global Land Supply (GLS) users in all markets. Fulfill and resolve user support requests

• Manage super user relationship to ensure adequate support coverage and handling of support cases

• Where necessary escalate cases to salesforce Technical program lead

• Maintain and understanding new & existing features, processes & automation to better support front end users

• Provide Reporting & Dashboards as per business requirements

User Training- Support and deliver training to super users across the user network. Work with the super users and product owner to develop training content and processes for the user network

Platform Development- Coordinate and test salesforce.com major release planning activities with the super users. To configure and develop the platform in line with support requirements, within the existing governance framework

• Support in development and deployment of new business processes and platform features by working with super users and the GLS salesforce team

• Continually analyze and identify areas for process improvement in the business

• Configure change requests to existing functionality such as custom fields, custom objects, page layouts, record types, user roles/profiles, workflow/processes and flows etc.

• Using programming language Salesforce.com Apex and Visualforce in Salesforce.com, in line with project & business requirements

Support, Testing & Quality- Handle basic administrative functions including reports and dashboards, workflows, user account maintenance and other routine tasks. Prioritization, triage, impact, analysis and resolution of support cases including vendor escalation for priority issues

• Communications for support matters of high impact

• Coordinates and participates in user acceptance testing

• Champions high quality development and change within the GLS salesforce team

• Conducts change impact analysis to assess implications of changes to the product and documents the business rules, functions and requirements

Qualifications:

• 3+years of configuration experience with Salesforce.com, in particular Service Cloud and or Sales Cloud
• Working knowledge of business system processes as it relates to Salesforce.com and integrated applications and systems
• Salesforce.com Admin and Advance Admin certifications
• Visualforce Salesforce.com language
• Apex Salesforce.com programming language
• Operational understanding of the travel industry

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-AG1#FCTG#LI-Remote

Location - Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\'s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company\'s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group\'s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: 13 Oct 2023 Eastern Daylight Time

Flight Centre