Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



The Human Decision Support program (HDS) at ServiceNow Research seeks to enhance decision-making in rapidly changing business environments. Our goal: create tools that enable decision-makers to select optimal courses of action by foreseeing their effect in uncertain futures. Our activities range from the discovery of novel fundamental methodologies to the elaboration of trustworthy interactive assistants that help extract actionable insights from enterprise data. We are actively seeking collaborators and interns. Topics of interest include, but are not limited to:

• Causal inference and discovery
• Time series forecasting and anomaly detection
• Sequential decision-making in changing environments
• Reinforcement learning
• Characterizing the unknown and modeling uncertainty
• Conversational agents for enhanced decision-making

Research scientists contribute to the flagship projects of the team, set up their own research agenda within the topics of the research team, supervise interns, and collaborate with their colleagues and the global AI community. We expect all research scientists to also be capable of writing, maintaining, troubleshooting, and optimizing the research software that they work with.

Research scientists are also responsible for being on top of the latest trends and discoveries and for sharing their knowledge with their colleagues through internal communications and collaborative projects.

Research scientists are also responsible to act as scientific advisors for other teams in need of their expertise and contribute to the products of the company.

Qualifications

In order to be successful in this role, we need someone who has:

• A Ph.D. in machine learning, deep learning, computer science, artificial intelligence, or a related field.
• Preferred: 2 years of research experience post-Ph.D.
• A getting-things-done mindset with a desire to push the boundary of fundamental knowledge, while keeping practical applications in sight.
• Experience in a topic related to decision-making and, optionally, in working with large language models.
• Experience and mastery of scientific programming with Python and Numpy, and optionally also with Java, JavaScript, or R.
• Experience and mastery of deep learning programming in Pytorch and optionally with Tensorflow.
• Experience contributing to research communities and/or efforts including publishing papers at top international conferences such as (NeurIPS, ICLR, ICML, ACL, EMNLP, etc.)

• Desire to work in a diversified team.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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