Job Description

McKesson touche la vie des patients en \xc5\x93uvrant dans pratiquement tous les secteurs des soins de sant\xc3\xa9 dans le but d\xe2\x80\x99am\xc3\xa9liorer la sant\xc3\xa9 en g\xc3\xa9n\xc3\xa9ral. Chez McKesson Canada, nous cr\xc3\xa9ons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits \xc3\xa0 partir de 12 centres de distribution \xc3\xa0 6 300 pharmacies de d\xc3\xa9tail, 1 350 h\xc3\xb4pitaux, centres de sant\xc3\xa9 longue dur\xc3\xa9e, cliniques et \xc3\xa9tablissements de sant\xc3\xa9 partout au Canada. Toutefois, nous sommes beaucoup plus qu\'une entreprise de distribution. Nous avons automatis\xc3\xa9 2 500 pharmacies de d\xc3\xa9tail et distribuons annuellement plus de 100 millions de doses de m\xc3\xa9dicaments gr\xc3\xa2ce \xc3\xa0 nos solutions d\'automatisation. Les fabricants, les fournisseurs de soins de sant\xc3\xa9 et les patients comptent sur nous pour une gamme compl\xc3\xa8te de services qui contribuent \xc3\xa0 la qualit\xc3\xa9 et l\'int\xc3\xa9grit\xc3\xa9 des soins de sant\xc3\xa9 pour le b\xc3\xa9n\xc3\xa9fice de tous.

Chez McKesson, vous participerez \xc3\xa0 la cr\xc3\xa9ation de produits et de solutions qui contribuent \xc3\xa0 la r\xc3\xa9alisation de la mission de l\xe2\x80\x99entreprise, soit am\xc3\xa9liorer la qualit\xc3\xa9 de vie et faire progresser les soins de sant\xc3\xa9. Travailler ici repr\xc3\xa9sente une occasion d\xe2\x80\x99\xc3\xa9difier une industrie qui est vitale pour nous tous.

Le.la titulaire de ce poste aura \xc3\xa0 soutenir de fa\xc3\xa7on quotidienne des clients internes et/ou externes \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec et/ou aux \xc3\x89tats-Unis. Par cons\xc3\xa9quent, ce poste requiert une ma\xc3\xaetrise de l\xe2\x80\x99anglais \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit et \xc3\xa0 l\xe2\x80\x99oral. Veuillez noter que le nombre de postes dont les t\xc3\xa2ches requi\xc3\xa8rent une connaissance de la langue anglaise a \xc3\xa9t\xc3\xa9 restreint dans la mesure du possible.

70% Travail \xc3\xa0 domicile.

30% de d\xc3\xa9placements vers les cliniques.

Programme de soutien aux patients et exp\xc3\xa9rience de remboursement hautement pr\xc3\xa9f\xc3\xa9r\xc3\xa9s.

FONCTIONS ET RESPONSABILIT\xc3\x89S PRINCIPALES:

Effectuer les activit\xc3\xa9s d\'inscription des patients, conform\xc3\xa9ment aux protocoles du programme et aux proc\xc3\xa9dures d\xc3\xa9partementales applicables

Proc\xc3\xa9der aux activit\xc3\xa9s de saisie des donn\xc3\xa9es d\'informations pertinentes re\xc3\xa7ues \xc3\xa0 diff\xc3\xa9rents points de contact pendant la prestation des services du programme

Fournir des r\xc3\xa9ponses aux appels de renseignements g\xc3\xa9n\xc3\xa9raux soumis par t\xc3\xa9l\xc3\xa9phone ou sur des plateformes Web sur les services du programme, l\'\xc3\xa9tat de la maladie ou les questions li\xc3\xa9es aux produits, en fonction des informations fournies dans le cadre du programme

Fournir un soutien m\xc3\xa9dical aux patients et aux prestataires de soins de sant\xc3\xa9, y compris, mais sans s\'y limiter, une \xc3\xa9ducation sur des maladies et th\xc3\xa9rapies sp\xc3\xa9cifiques et sur la gestion des maladies;

Pr\xc3\xa9parer et assister \xc3\xa0 des sessions de formation approfondies et sp\xc3\xa9cialis\xc3\xa9es pour des th\xc3\xa9rapies sp\xc3\xa9cifiques fournies par l\'\xc3\xa9quipe pharmaceutique

Support t\xc3\xa9l\xc3\xa9phonique (y compris les appels de maintenance et le soutien de l\'observance \xc3\xa0 la fois entrant et sortant selon les besoins);

Administrer et respecter les protocoles de prise en charge des cas, y compris la surveillance clinique, la collecte de donn\xc3\xa9es, le suivi continu des patients, l\'observance, la surveillance de l\'interruption / arr\xc3\xaat du traitement, la notification des \xc3\xa9v\xc3\xa9nements ind\xc3\xa9sirables et la liaison avec les fournisseurs de soins de sant\xc3\xa9 primaires;

Travailler directement avec le sp\xc3\xa9cialiste du remboursement et le m\xc3\xa9decin pour obtenir le financement des th\xc3\xa9rapies de leurs patients; aider \xc3\xa0 la recherche de financement alternatif au besoin;

Assister \xc3\xa0 des r\xc3\xa9unions de patients, \xc3\xa0 des conf\xc3\xa9rences au besoin pour informer les patients, les prestataires de soins sur la maladie / l\'information sur les produits et les services de gestion de cas;

Doit \xc3\xaatre en mesure d\'identifier et de signaler les EI \xc3\xa0 Sant\xc3\xa9 Canada, \xc3\xa0 Med Info et \xc3\xa0 entrer dans le syst\xc3\xa8me source et les syst\xc3\xa8mes tiers.

Maintient la confidentialit\xc3\xa9 des informations du client et de l\'entreprise et n\'en discute qu\'avec le personnel appropri\xc3\xa9

Faire la liaison avec les cabinets de m\xc3\xa9decins, les pharmacies, les fournisseurs de services et d\'autres parties pour fournir un service complet et coordonn\xc3\xa9 aux patients et aux m\xc3\xa9decins et r\xc3\xa9soudre les probl\xc3\xa8mes \xc3\xa0 mesure qu\'ils surviennent;

COMP\xc3\x89TENCES, CONNAISSANCES ET QUALIFICATIONS MINIMALES:

Connaissance de Microsoft Word, Excel, PowerPoint et d\'autres programmes Office

Solides comp\xc3\xa9tences informatiques et logicielles: Excel, Word, Outlook, Adobe

Excellentes comp\xc3\xa9tences en communication \xc3\xa9crite et verbale en anglais et en fran\xc3\xa7ais sont pr\xc3\xa9f\xc3\xa9r\xc3\xa9es

Comp\xc3\xa9tences interpersonnelles et de leadership efficaces

Comp\xc3\xa9tences organisationnelles efficaces; attention au d\xc3\xa9tail

Capacit\xc3\xa9 \xc3\xa0 respecter constamment les d\xc3\xa9lais

Excellentes comp\xc3\xa9tences en r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente

Acrobat, entr\xc3\xa9e de base de donn\xc3\xa9es CRM, t\xc3\xa9l\xc3\xa9phonie VOIP, portails Web, t\xc3\xa9l\xc3\xa9conf\xc3\xa9rences, r\xc3\xa9unions Web.

Le.la titulaire de ce poste aura \xc3\xa0 soutenir de fa\xc3\xa7on quotidienne des clients internes et/ou externes \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec et/ou aux \xc3\x89tats-Unis. Par cons\xc3\xa9quent, ce poste requiert une ma\xc3\xaetrise de l\xe2\x80\x99anglais \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit et \xc3\xa0 l\xe2\x80\x99oral. Veuillez noter que le nombre de postes dont les t\xc3\xa2ches requi\xc3\xa8rent une connaissance de la langue anglaise a \xc3\xa9t\xc3\xa9 restreint dans la mesure du possible.

Career Level \xe2\x80\x93 IC \xe2\x80\x93 Professional \xe2\x80\x93 P1

Specific Responsibilities

• Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Work directly with the reimbursement specialist and the physician to secure funding for their patient\'s therapies; assist with alternative funding searches when needed;
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;
• Must be able to identify and report AE\'s to health Canada, Med Info and enter into source system and third-party systems.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel
• Liaise with physicians\' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise;

Competencies

• Registered Nurse, must be a member in good standing
• 5-7 years of related experience
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Strong computer and software skills: Excel, Word, Outlook, Adobe
• Excellent written and verbal communication skills in English and French is preferred
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines\xe2\x80\xa2Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Basic understanding of how to navigate the Internet and Intranet and assess the value of available information
• Knowledge of company\'s vision, organizational structure, culture, philosophy, operating principles, values &code of ethics
• Understands and applies techniques to manage multiple priorities
• Possesses a high level of motivation to achieve necessary involvement within a team
• Understands the importance of and demonstrates a commitment to personal and professional growth

Career Level \xe2\x80\x93 IC \xe2\x80\x93 Professional \xe2\x80\x93 P1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That\xe2\x80\x99s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$45,400 - $75,600

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants\' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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