Job Description

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we\'re so much more than a distribution company. We\'ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you\xe2\x80\x99ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that\xe2\x80\x99s vital to us all.

Job Summary

The Patient Services Specialist (PSS) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty.The PSS will interact with patients, insurance companies, pharmacies, physicians, and other health care professionals (HCPs) to explore and obtain coverage for specialty medication and manage patient case files. The role involves understanding and adherence to corporate, divisional, departmental and program specific standard operating procedures.

Specific Responsibilities

Timely enrollment of the patient into the Patient Support Program

Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer and/or denial escalations as required

Conduct information and conduct patient financial assessment eligibility based on program guidelines

Provide responses to general inquiry calls, disease state or product related questions based oninformation provided as part of the program materials

Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment

Proactively monitor the patient\xe2\x80\x99s file to ensure that reimbursement and financial assistance renewals are done in a timely manner

Process documents supporting the patient\xe2\x80\x99s care, including infusion reports, lab results, copays

Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements

General Responsibilities

Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.

Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key

Performance Indicators established at the Program level

Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, and ad hoc tasks

Competencies

Experience in the healthcare, pharmaceutical or insurance industry an asset

Strong customer service, communication, problem solving skills required

Comfortable working in a contact center environment

Proficient in Microsoft Office applications (especially but not limited to Word and Excel)

Ability to effectively work as part of a team

Post-secondary education or equivalent work experience in similar field

Organized with a high attention to detail

Excellent verbal and written skills in English (and French if a Bilingual role)

Flexibility working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday EST)

Career Level \xe2\x80\x93 IC Business Support \xe2\x80\x93 B3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That\xe2\x80\x99s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$39,200 - $65,400

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants\' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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