Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
PagerDuty is looking for a Senior Network Engineer to join our diverse, customer-focused team! As a Sr. Network Engineer, you will lead the design, implementation, and security of our globally distributed network infrastructure. In this role, you will lead large-scale networking initiatives across cloud environments and global offices, ensuring secure and reliable connectivity for a distributed workforce. You will help to support enterprise DNS security and Zero Trust platforms (such as Cloudflare, Zscaler, or Cisco Umbrella), implement advanced security controls, including DDoS mitigation and firewalls, and enforce DNS filtering and access policies. As a senior member of the team, you will provide expert-level incident response and root cause analysis for critical issues, manage PagerDuty alerts as part of a 24/7 on-call rotation, and collaborate closely with IT Operations teams to improve performance, resilience, and enterprise security posture. This is a hands-on leadership role where you will stay ahead of evolving threats, recommend modern tooling, and ensure our network remains robust, scalable, and secure across the globe.
Key Responsibilities

• Design & Deployment: Lead the design and implementation of large-scale network solutions across global offices, cloud environments, and remote access endpoints.
• DNS & Zero Trust Security: Support and optimize DNS security and Zero Trust solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella), enforcing access policies and protecting against DNS-based threats.
• Network Security Controls: Architect and maintain core controls, including DDoS mitigation, firewall policies, DNS filtering, and Zero Trust access management.
• Incident Response: Provide senior-level troubleshooting and root cause analysis for critical network issues, driving swift resolution with minimal impact.
• Operational Readiness: Manage and respond to PagerDuty alerts while participating in a global on-call rotation to maintain 24/7 network reliability.
• Collaboration & Reliability: Partner with IT Operations teams to reinforce network performance, availability, and security through proactive monitoring, automation, and architectural improvements.
• Continuous Innovation: Research evolving threat landscapes and evaluate new network security tools, ensuring the enterprise stays ahead of emerging risks.

Basic Qualifications

• Experience: 8+ years of progressive experience in enterprise network engineering, design, and operations within large-scale, globally distributed environments.
• Certifications: Professional-level network certification (e.g., CCNP, JNCIP, or equivalent).
• Core Networking Expertise: Extensive hands-on experience with advanced TCP/IP networking, routing protocols (BGP, OSPF), MPLS, and modern network architectures.
• Network Automation: Demonstrated proficiency in network automation and infrastructure-as-code using tools such as Python, Ansible, Terraform, or similar.
• Operating Systems: Familiarity with cross-platform corporate environments, including macOS, Windows, and other enterprise operating systems.
• Security Tooling: Proven experience with DNS security platforms and Zero Trust solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella).

Preferred Qualifications

• Cloud Networking: Hands-on experience designing and managing networking in public cloud environments such as AWS, GCP, or Azure.
• Security Expertise: Strong background in enterprise network security, including DDoS mitigation, IDS/IPS, DNS security, and Zero Trust architectures.
• SaaS Security Tooling: Deep understanding of modern networking and SaaS-based security platforms (e.g., Zscaler, Cloudflare, Cisco Umbrella) and enterprise firewalls (e.g., Palo Alto).
• Monitoring & Optimization: Expertise with packet capture, analysis, and advanced network monitoring/performance tools.
• Team Leadership: Proven track record of mentoring team members and leading technical initiatives in a globally distributed team.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 98,000 - 135,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for !
Where we work
PagerDuty operates a hybrid work model with in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .
Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified(TM), a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

Skills Required