Job Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Reporting to the Director of Service Reliability Technology in Quality Engineering, the Sr. Manager, Service Validation Wireless and Wireline will lead the fast paced and high performing Service Validation team responsible for continious release validation and service quality improvements for our wireless and wireline customers. The team operates in a cross-functional, collaborative manner that pro-actively identifies more effective ways to validate new software and manages a comprehensive suite of automation tools that enables continuous release validation in an iterative, cost effective, and innovative manner.

The successful candidate will bring their experienced leadership in developing and building test automation frameworks, DevOps CI/CD practices, and superior problem solving skills.

Responsibilities/Accountabilities:

Lead a team of Software Development Engineers in Test (SDETs) and Release Validation Specialists that will introduce new service validation technologies and processes to improve service reliability of Rogers Wireline and Wireless services

Develop a comprehensive Service Validation strategy to improve our release quality

Collaborate with Quality Engineering resources and external stakeholders (Product Owners, Scrum Masters, Developers, and Engineers) to prioritize and introduce innovative solutions that will validate conformance to existing service reliability KPIs and strive to continuously improve upon existing service levels

Streamline our current methods of service validation by leveraging industry trends and best practices (automation, analytics, and AI/ML).

Support the successful implementation of the Consolidated Lab strategy that ensures service validation infrastructure is scalable and resilient

Ability to accurately develop and measure service performance KPIs in production

Provide leadership for all new initiatives. Provide reporting and regular updates to the senior leadership team on service performance levels, innovation status of new Service Validation capabilities, and financial tracking.

Attract, develop, and retain top talent and Subject Mater Experts (SMEs) to ensure a high performing Service Validation team.

Manage vendor resources and relationships such that they are most effectively being utilized to improve service levels.

Collaborate with cross functional teams in all business units and technology areas to frequently assess and re-prioritize new Service Validation initiatives.

Continuously monitor and re-evaluate where Service Validation resources are to be focused that will yield the highest return on improving service levels.

Continuously raise our standard of engineering excellence by proactively looking out for problematic signs that may affect product's performance and our customers' experience.

Qualifications:

3-5 years experience in service validation, service reliability engineering, or related field and understanding service architecture and end to end flows for IT, cable, and wireless services

3-5 years of experience and proficient with Quality Engineering methodologies, software testing principles, concepts, verification, validation methods, test & risk management, and test automation tools

Desirable to have someone with experience in managing a lab environment with an understanding of security compliance, reliability, and governance processes

Highly developed communication (verbal & written) and interpersonal skills with proven ability to collaborate across business and technology stakeholders to build strategies and tactics that optimize business outcomes

A critical thinker and strong problem solving skills with a proven track record of leading teams and driving change within large complex organizations

Ability to define, explain and simplify strategy to gain buy-in from stakeholders

Experience in managing a both internal and contractor resources

Demonstrated ability to continuously improve all facets of our customer experiences

Experience in Financial Management and Vendor management

Possess a positive attitude and a passion for sharing knowledge within your team and across the organization

Bachelor's Degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science, or IT related major

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Information Technology

Requisition ID: 278974

At Rogers Digital, our team doesn't shy away from big ideas - we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we're looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Together, we'll make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what's right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

Posting Notes: Digital & Technology

Location:

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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