Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

At Thermo Fisher Scientific, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, and protecting the environment. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
Location Information
This role supports our Lab Automation group, an ISO 9001 certified organization based out of Burlington, ON. Our team designs, manufactures, and installs robotic solutions globally, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website
Position Overview
We are seeking an experienced and visionary Senior Project Management Office (PMO) Manager to join our Operations team. You will play a pivotal role in driving customer satisfaction through the strategic and effective execution of projects for our automated robotic platforms globally. This position involves high-level collaboration across various functions, including applications, sales, engineering, software application, procurement, and installation teams, to develop, continuously improve, and ensure compliance with PMO processes. This is a unique opportunity to lead and contribute to the advancement of medicine research through automation.
Key Responsibilities
Strategic Leadership and Management: Lead and manage the global PMO team, providing strategic direction, support, and development opportunities to ensure dedication and professional growth. Foster a culture of excellence and innovation.
Project Portfolio Oversight: Oversee all aspects of the planning, execution, and completion of the project portfolio, ensuring adherence to timelines, budgets, and quality standards. Drive strategic initiatives and ensure alignment with organizational goals, including quarterly revenue commitments.
Customer Satisfaction: Ensure customer satisfaction by delivering projects that meet or exceed customer expectations. Act as a senior point of contact for key clients, addressing any concerns and ensuring their needs are met. Develop long-term client relationships.
Process Improvement: Continuously improve PMO processes and methodologies to enhance efficiency and effectiveness. Implement lessons learned and ensure compliance with industry standards. Lead initiatives for process innovation.
Resource Allocation: Strategically manage resource allocation and workload distribution among project managers to optimize productivity and project outcomes. Manage key/strategic projects as required by the business.
Financial Management: Monitor project budgets and provide regular financial reports to senior leadership. Identify and mitigate financial risks. Drive financial performance and accountability.
Communication: Facilitate effective communication between project teams, customers, and senior management. Ensure all parties are informed of project status, risks, and issues. Present project updates to executive leadership.
Training and Development: Provide training and mentorship to project managers and coordinators, fostering a culture of continuous learning and improvement. Develop and implement professional development programs.
Quality Assurance: Conduct regular project audits to ensure compliance with PMO processes and quality management systems. Implement corrective actions as needed. Drive quality standards and continuous improvement.
Required Education and Experience:
Bachelor's degree in engineering, science, or related science field. Advanced degree preferred.
10+ years demonstrated ability in managing complex projects in a manufacturing environment.
5+ years managerial experience.
PMP/PgMP certification from the Project Management Institute.
Knowledge & Skills:
Proven ability of providing leadership over complex projects in a structured PMO environment.
High proficiency in project management software tools (e.g., MS Project).
Strong financial competency with experience in budget management.
Excellent organizational, planning, and time-management skills.
Superior communication skills, both verbal and written, with the ability to present to senior leadership.
Technical proficiency in mechanical and electrical systems.
Familiarity with ERP systems (e.g., SAP, Navision).
Other Requirements:
Ability to travel up to 15% of the time internationally as business requires.
At Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us on our mission--enabling our customers to make the world healthier, cleaner, and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required