Job Description

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

80% of Canadians visit a Tim Hortons restaurant at least once per month. We're the #1 mobile app in food and drink category and #2 largest loyalty program in Canada. Tim Hortons also currently supports more than 300,000 children on teams in hockey, soccer, ringette, lacrosse, softball and baseball leagues in Canada and the United States. Our guests' experience is becoming increasingly digital, so we're creating innovative products to deliver better consumer experiences.

To continue this success, we are deepening our relationship with guests and their communities. The next step is to build out our digital ecosystem and expand our TimCard offering to include next-generation financial tools and products. Our goal is to double the number of guests using our app every month. We're quickly growing the team and need a Senior Manager, Operational Risk Management in our Toronto office. You will be supporting the financial services business unit in the implementation and execution of an effective risk governance and management program, managing and overseeing operational risk mitigation activities.

We aim to serve and meet the digital payments needs of Canadians, while connecting them to the brand Canadians trust most. Join us and help build the next generation of digital experiences for Canada's most-loved brand!

What you'll do:

RESPONSIBILITIES

• Develops, maintains, and leads execution of operational risk management (ORM) methodologies, including risk and control self-assessments (RCA/RCSAs) for financial services.
• Develops and maintains the business continuity and disruption recovery plan for financial services.
• Continually monitors and analyzes risks exposures/scenarios, root causes, and impacts (operational losses) to proactively identify gaps/issues, support remediation/corrective action plans.
• Review/test the financial services control environment on a risk-based approach.
• Leads the planning and execution of the change management process, including new initiative risk assessments (NIRAs) and identifying opportunities for creating efficiencies within ORM processes.
• Consolidate and provide management reporting on assessment activities, risk event/loss data, and key risk indicators (KRIs).
• Collaborate and align processes with related enterprise and financial services functions such as financial services operations, information security, information technology, project management, and third-party risk management.
• Build and maintain strong relationships with key stakeholders across the enterprise and with third party partners to build on and improve the identification, measurement, monitoring, and control of risks for financial services.
• Support and execute ad hoc requests as assigned.

What you'll bring:

REQUIREMENTS

• 5+ years of relevant experience in risk management, operations, finance and/or audit experience.
• Thorough understanding of ORM concepts and practices (RCA/RCSAs, NIRAs, operational risk taxonomy, scenario analyses).
• Strong working knowledge of change management processes.
• Strong working knowledge of retail financial services operations.
• Strong proficiency with Microsoft Office suite of products.
• Undergraduate degree in finance, accounting, economics, or business administration.
• Highly organized with ability to work independently and manage competing priorities.
• Strong collaboration and teamwork skills, with the ability to build effective working relationships to drive results.
• Excellent written and verbal communication skills, including ability to synthesize and articulate complex information from various sources.

Benefits:

• Pension matching
• Hybrid
• Health benefits (medical, dental)
• Short- and long-term disability
• Comprehensive global paid parental leave
• Telehealth
• Employee Assistance Program
• Discounted Gym Memberships

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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