TD Description
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Department Overview
The Operations & Stability (O&S) team within Commercial Platform is a centralized organization responsible for Level 2 support of multiple segment applications including D&A, Corporate, COLA & others. The service catalogue for the L2 support varies from application availability to full end to end support of the application/services.
Responsible for 2nd level technical support for all D&A Enterprise Content Management Services, the incumbent will work closely with other Technology Partners (ITS), Professional Services team (Vendors) and Development teams (D&A, TS) to remediate reported incidents in a timely and professional manner. The ideal candidate will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional analytical skills. In addition, the role will also require providing L2 support for 150 plus EETS applications.
Job Requirements
A successful Technical Support Specialist will have prior application support experience, and must be able to demonstrate strong technical abilities with analysis, issues management, GUI/management and possess experiences in the following areas:
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