Job Description

Sr Director Partner Business Excellence

Canada Req #17484

Monday, November 13, 2023

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our brand promise \xe2\x80\x93 Makes Work Life Better\xe2\x84\xa2 \xe2\x80\x93 is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today\xe2\x80\x99s borderless, flexible, and skills-based work world.

Dayforce is Ceridian\xe2\x80\x99s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.

About the Opportunity

The Senior Director of Partner Business Excellence is a key leader within the partner organization who is responsible for supporting the partner ecosystem, ensuring smooth and successful operationalization of programs, and driving business growth. At its inception, this role will be an individual contributor role. However, the plan is to grow the team over the next two years.

What you\xe2\x80\x99ll get to do

Partner Program Operationalization and Compliance

• Streamline partner program processes and procedures to improve efficiencies and create a seamless and frictionless experience for partners.
• Build a plan for a shared service model for all partner groups to help manage escalations, frequently asked questions, legal requests, etc.
• Evaluate gaps in content curation and help build out collateral and assets where appropriate.
• Ensure partner activities comply with relevant company policies and build in checks and balances where appropriate.
• Assess and mitigate risks associated with new program additions.

Systems

• Own, administer, and govern the Partner Relationship Management (PRM) system.
• Identify areas where new technology and automation can enhance the partner management processes.
• Create and manage oversight of an internal partner organization site to enhance and optimize communication amongst the team and development across programs.

Performance Metrics and Reporting Strategy

• Work with key stakeholders to define a strategy to implement a tracking and reporting scorecard across all areas to monitor partner performance and measure the success of all partner programs.
• Establish, launch, and monitor partner satisfaction metrics alongside relevant stakeholders.
• Provide data-driven insights to leadership to inform changes or enhancements to program strategies.

Cross-functional Collaboration

• Collaborate with cross-functional business units to ensure seamless communication when changes occur, to make certain operational processes are clearly defined and documented across business units, and to help to prioritize requests for support.
• Represent the partner organization on all companywide projects that require partner participation, communication, or are in support of partners and help coordinate amongst appropriate team members with the larger scale initiatives.

What\xe2\x80\x99s in it for you

• Encouragement to be the best version of yourself at and away from work:

• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you\xe2\x80\x99re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value

• Executes with operational excellence and has at least eight years of direct or related experience.
• Strong leadership skills with at least five years of people management experience.
• Ability to contribute to strategy and innovation, but also excel at managing the day-to-day tactical responsibilities of the job.
• Demonstrated ability to lead and influence accountability cross functionally and drive decisions on recommendations.
• Excellent communication, presentation, and collaboration skills.
• Ability to operate effectively in a fast-paced environment with tight deadlines.
• Strong organizational skills and immaculate attention to detail.

#LI-Remote

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Beware of fraudulent recruiting activity! If you are contacted by a Ceridian Recruiter or other Ceridian employee, you will be provided with an @ceridian.com email. If you are contacted by someone who uses any other email domain, despite their use of our company logo or company name in their social media handle/profile, the contact could be fraudulent. Please also note, Ceridian will not request or send money and/or a check at any time during the recruiting or hiring process, ask you to order any equipment or supplies, or ask for any sensitive personal data, such as National ID numbers, via email or phone. Sensitive personal data is only collected post-hire, via new hire forms directly in Dayforce. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Ceridian employee, please refer to our fraudulent recruiting statement found here: https://www.ceridian.com/company/corporate/be-aware-recruiting-fraud.

Ceridian