Job Description

:The Sr. Customer Development Leader, dComm is responsible for achieving profitable sales growth through creating and executing business plans for our Pure Play customers & On-Demand-Delivery parties, which contributes to the overall MW NSV. The Sr. CDL is responsible for developing and maintaining strong and influential relationships with Amazon & ODD and collaborating internally with key stakeholders to deliver insights and solutions which help develop and execute mutually beneficial joint business plans and deliver sustainable growth. It requires a deep understanding of the e-commerce landscape, excellent communication and negotiation skills, and a passion for driving business growth.What are we are looking for?

• Degree education with 5+ years relevant experience in selling, negotiating, account management and leveraging insights to deliver customer plans.
• Digital commerce experience and understanding of the dComm landscape, as well as familiarity with Amazon\'s platform is an asset.
• Good interpersonal skills and proven ability to develop long term, effective and influential business relationships with key decision makers, internally & externally.
• Ability to assess needs, propose mutually beneficial solutions, overcome objections, with a positive mind-set and close sale to maximize mutual value.
• Ability to navigate complex situations and challenge the status quo with a solution-based attitude. Self-reliant, decisive, resilient and able to respond and adapt to a fast moving, dynamic environment.

What would be your responsibilities?dComm Strategy & Execution:

• Lead the creation of a strategic growth plan to win in digital commerce with our pureplay customers & ODD parties while optimizing profitability and sales revenue.
• Stay up to date with the latest e-commerce trends, consumer behavior, and competitive landscape to inform the development of effective strategies.
• Develop and implement product, pricing, promotional, and advertising strategies to optimize sales and profitability on customers platform.

Account Management:

• Act as the primary point of contact for Amazon Canada & ODD parties, fostering strong relationships and building a collaborative partnership.
• Develop and execute account plans to achieve sales targets, profitability, and market share objectives. Monitor and analyze KPI\'s, sales data, and market trends to identify opportunities and address challenges.
• Conduct regular business reviews with Amazon Canada & ODD, providing insights, performance updates, and recommending strategies for growth.
• Develop accurate and timely sales & trade forecasts using a variety of inputs from both consumption and shipment perspective, adopting a continuous improvement mind-set.

Sales and Business Development:

• Provide direction and monitor performance of MW\'s Search & Media agency (Spotlight) on all our Search and DSP investments, aiming to achieve ROAS, CPC & other goals.Manage Search & Medi investments directly with ODD players.
• Work in partnership with Marketing and Customer Activation on digital communication and full-funnel initiatives that give MW brands maximum exposure and conversion along the consumer journey.
• Collaborate with cross-functional teams, including Marketing, Customer Activation, Supply Chain, Finance & Category teams, to ensure seamless execution of business strategies.
• Execute new product launches with timely and effective execution to maximize customer impact in the marketplace.
• Collaborate with MW global partners on digital commerce, fast adapting where possible and being an active contributor to global initiatives.

Negotiation and Relationship Management:

• Negotiate terms and conditions with key customers to maximize MW profitability and secure favorable terms for MW.
• Collaborate with customer teams to ensure compliance with brand guidelines, marketing initiatives, and promotional activities.
• Monitor and resolve any operational or performance issues, working closely with internal stakeholders and customers support teams.
• Work with Finance and 3rd party to resolve any deductions and claims.
• Drive the customer agenda and develops strong and influential relationships with key customers focused on delivering shopper, channel and category-centric solutions which accelerate customer engagement.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we\'re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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