Job Description

Description

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?

Are you a naturally curious person that believes learning is a continuous journey?

Do you prioritize your well-being and want your employer to do the same?

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let's make the future friendly.

Sr Client Program manager (bilingual (English/French)

Lead projects and programs that make a difference to our customers!

Our team and what we\'ll accomplish together:

You're a doer not a talker, and are determined to be on the leading edge and shake things up. It's a crazy competitive place with a lot of uncertainty but you're a pioneer; a progressive, hands-on, roll-up-the-sleeves kind of person. You have a proven track record of effective project and service delivery and are ready to take on your next challenge. The TELUS National Solutions Delivery Customer Program Management Office (NSD CPMO) team is passionate about providing best-in-class project management and support to TELUS Business Solution team's largest customers. We're not your traditional project management team. Highly motivated and driven, we strive to deliver industry-leading customer experiences. We focus on balancing TELUS\' operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery.

What you\'ll do:

This position will provide you with broad exposure to various groups and members of our leadership team. As such you must have the ability to quickly develop relationships across the organization while contributing to a collaborative
work environment. In this role you will get:

• Visibility with TELUS\' senior leadership teams in support of our largest customers across Canada
• Grow and evolve your project management skill set through our PMO industry leading standards
• The opportunity to work and collaborate with a passionate team driven by the desire to deliver best-in-class customer experience
• Demonstrate your ability to mentor and provide leadership to resources supporting your projects
• Exposure to the latest products and technologies that TELUS is building to support our customer's evolving needs
• Expand your knowledge by learning about our customer's businesses across various industries
• Own the customer delivery as a single point of contact by being accountable for the customer experience and profitability of your projects
• The ability to influence and shape the Project Management best practices and strategy on the team

What you bring

The successful candidate must be a highly motivated self-starter with an engaging leadership style, solid influencing and facilitations skills. You must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment and bring the following to the role:

• Project Management Experience: A proven history of delivering quality multi-PLT/stream, large, complex programs and projects
• Strategic Mindset: Able to develop a strategic vision and correlating priorities to lead the team through delivery
• People Leadership Skills: Ability to leverage the leader/coach model to drive a high-performance team culture
• Financial Management Skills: Ability to capture and track project financials, reporting on status and measuring overall profitability
• Operational Know-How: Operational best practices in service delivery, assurance and customer care
• Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
• Decisive Nature: Ability to analyze data to make decisions and problem solve to align with the corporate strategic vision
• Love of a Fast-Paced Environment Driving Innovation: Comfortable leading in a continuously changing, dynamic environment including digital innovation projects
• Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey

Qualifications

Additional Requirements

• Undergraduate degree in one of Computer Science, Software Engineering, Business, Engineering or Technical Discipline or equivalent 7 - 10 years\' equivalent experience
• PMP designation or 10 years\' program and/or project management of major, complex engagements managing cross functional programs and stakeholder groups
• A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
• Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes
• Thorough understanding of project management methodologies, principles and practices
• Security clearance: Candidates must have, or meet, Provincial and Federal security clearance requirements
• Ability to travel
• Bilingualism (English/French) required

Great-to-haves

• Certified Scrum Master, Lean Six Sigma Black Belt, ITIL & Own.it certifications, or equivalent designation an asset
• Experience with public sector customers is desirable

Salary Range: $94,000-$140,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

Were a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Youll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

Were the ones that design, build, repair and maintain the billions of dollars worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus