Job Description

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Position Overview
As a senior Business Solutions Consultant (BSC) at RSG, you will be working with new and existing clients including large Government institutions. As one of the Consultants you will lead and/or support the design and build of the Case Management solutions using the Resolve Enterprise platform.
The BSC is a key role in ensuring the success of projects from client requirement gathering and detailed scoping solutions, conducting the necessary configuration, and undertaking training and other activities to ensure the desired outcomes are met for clients.
Additionally, the BSC is responsible for providing client advice and leadership of overall technical solutions covering the Enterprise Platform, interfaces, integration and Data Migration services.
Key Responsibilities

• Lead the analysis and design stage of the project by eliciting business requirements, running workshops, performing solution design, managing scope and preparing work estimates
• Transform the business requirements into comprehensive documentation to include functional system requirements, process flows, “to be state”, detailed solution design to meet client objectives
• Produce Functional Specifications (for Waterfall delivery) / Product Backlogs (for Agile delivery) and conceptual data models
• Collaborate with the internal project development team to make sure the functional requirements are well understood by key stakeholders across the project
• Build and maintain strong, trusted customer relationships
• Lead the delivery and implementation of our solutions, across multiple projects
• Document the system configuration and prepare project documentation deliverables
• Undertake customer demonstrations
• Plan and conduct training and knowledge transfer, both train-the-trainer and end-user
• Assist the customer with User Acceptance Testing
• Issue resolution and risk assessment/management
• Attend client and internal meetings, contribute and follow up timely
• Deliver to key project tasks, milestones and overall project deadlines as agreed to in the project schedule(s)
• Adhere to the project governance and project methodology as defined by Resolve Software Group

Additional Responsibilities

• Undertake training and mentoring of junior team members
• Contribute to the process improvement activities in the Professional Services team
• Assist with recruitment activities in the Professional Services team
• Assist with pre-sales activities, such as product demonstrations
• Design “out of the box” case management solutions for different business domains
• Research and document case management trends in different sectors

Experience and Skills
In addition to being extremely passionate about ensuring the success of the Professional Services team, you will need the following to succeed in the role:

• At least 5 years of experience as a Business Analyst or as a Functional Consultant within a configurable software vendor environment, Or, working on the client side implementing large scale software projects as a lead Business Analyst or Business Consultant
• Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
• The gravitas and experience to lead customer meetings across all business functions including the Executive level
• Experience across the full SDLC to ensure the solution is properly and functionally scoped, designed, implemented and tested to meet key objectives and scales for the future
• Experience and understanding of both the Agile SCRUM framework and Waterfall methodologies.

Performance Competencies

• Ability to work independently and as a team member
• Dedicated, positive and enthusiastic attitude
• Professional and respectful communications with Resolve staff and customers
• Effective communications skills, both written and verbal
• Autonomous and self-motivated, with a strong work ethic
• Demonstrate dynamic problem-solving skills
• Advanced analytical, design and documentation skills
• Cooperate, collaborate, and work toward common goals with others
• Negotiation and influencing skills at all levels.
• Adhere to all Company policies and procedures
• Revenue Generation – Achieve 70% utilisation, billable at the sold rate
• Ensure timesheets are entered accurately for invoicing
• Deliver to deadlines as agree to in the project schedule(s)

Business Unit: Resolve Software Group Canada

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.