Job Description

About Restaurant Brands International: Restaurant Brands International Inc. is one of the world\'s largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world\'s most prominent and iconic quick service restaurant brands \xe2\x80\x93 TIM HORTONS\xc2\xae, BURGER KING\xc2\xae, POPEYES\xc2\xae and FIREHOUSE SUBS\xc2\xae. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities. Our opportunity for you: RBI is one of the world\'s largest quick service restaurant companies with over 27,000 restaurants in more than 120 countries. RBI owns three of the world\'s most prominent and iconic quick service restaurant brands \xe2\x80\x93 Tim Hortons\xc2\xae, Burger King\xc2\xae, Firehouse Subs\xc2\xae, and Popeyes\xc2\xae. 80% of Canadians visit a Tim Hortons restaurant at least once per month. We\'re the #1 mobile app in food and drink category and #2 largest loyalty program in Canada. Tim Hortons also currently supports more than 300,000 children on teams in hockey, soccer, ringette, lacrosse, softball and baseball leagues in Canada and the United States. Our guests\' experience is becoming increasingly digital, so we\'re creating innovative products to deliver better consumer experiences. To continue this success, we are deepening our relationship with guests and their communities. The next step is to build out our digital ecosystem and expand our TimCard offering to include next-generation financial tools and products. Our goal is to double the number of guests using our app every month. We\'re quickly growing the team and need a Sr. Analyst, Customer Lifecycle n our Toronto office. You will be a part of the Customer Lifecycle Management team focused on driving growth in customer engagement through digital owned media in-app and email channels. We aim to serve and meet the digital payments needs of Canadians, while connecting them to the brand Canadians trust most. Join us and help build the next generation of digital experiences for Canada\'s most-loved brand! What you\'ll do: RESPONSIBILITIES

• Work with your manager to achieve targets for customer engagement and retention
• Track and analyze consumer behaviour through logins, volume and frequency of transactions such as loading funds and spend
• Support design and execution of testing plan/ framework to drive growth and be an embodiment of test and learn culture
• Help with establishing communication channels with cross-functional teams
• Monitor and appropriately escalate roadblocks for quick resolution
• Assist with providing updates to senior leadership on a regular cadence about progress, potential roadblocks and other material information
• Develop a thorough understanding of customer needs through quantitative and qualitative user research
• Understand RBI and Tim Hortons\'s business strategy to deliver best-in-class products to serve our guests and franchisees.

• 2-3 years of customer acquisition/ growth experience working on consumer facing products
• data analysis experience
• Ability to translate analytical findings into meaningful insights
• Experience working with CRM tools in Agile environments
• Effective communication and interpersonal skills
• Previous experience in QSR, Retail or with Loyalty products is a plus

• Pension matching
• Hybrid
• Health benefits (medical, dental)
• Short- and long-term disability
• Comprehensive global paid parental leave
• Telehealth
• Employee Assistance Program
• Discounted Gym Memberships