Job Description

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

Our opportunity for you:

80% of Canadians visit a Tim Hortons restaurant at least once per month. We're the #1 mobile app in food and drink category and #2 largest loyalty program in Canada. Tim Hortons also currently supports more than 300,000 children on teams in hockey, soccer, ringette, lacrosse, softball and baseball leagues in Canada and the United States. Our guests' experience is becoming increasingly digital, so we're creating innovative products to deliver better consumer experiences.

To continue this success, we are deepening our relationship with guests and their communities. The next step is to build out our digital ecosystem and expand our TimCard offering to include next-generation financial tools and products. Our goal is to double the number of guests using our app every month. We're quickly growing the team and need a Manager, Collections Strategy in our Toronto office. You will be supporting the financial services business unit with managing the credit collections strategy for its credit products. We aim to serve and meet the digital payments needs of Canadians, while connecting them to the brand Canadians trust most.

Join us and help build the next generation of digital experiences for Canada's most-loved brand!

Responsibilities: What you'll do:

• Develop and maintain credit collections strategies are aligned to the business unit's profitability objectives.
• Design and implement processes to reduce receivables that 30 days past day.
• Collaborate with the Product team design and implement a customer relationship management and communications strategy which aligns with the credit collections strategy.
• Continually monitor credit portfolio receivables and delinquencies. Generate ad hoc, daily, weekly, and monthly reports on recovery of overdue receivables and other various collections metrics
• Monitor and manage the performance of credit collections 3rd party agents
• Performs quality assurance of calls through call monitoring

Requirements: What you'll bring:

• 5+ years of relevant experience in credit collections in the banking and financial services sector
• Must be well-versed with credit and collections policy, systems, and controls, preferably in an oversight capacity, from either an auditing or a managerial perspective
• Strong proficiency with Microsoft Excel and PowerPoint
• Undergraduate degree in finance, accounting, economics or business administration
• Excellent written and verbal communication skills

Benefits:

• Pension matching
• Hybrid
• Health benefits (medical, dental)
• Short- and long-term disability
• Comprehensive global paid parental leave
• Telehealth
• Employee Assistance Program
• Discounted Gym Memberships

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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