Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging ? where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world ? helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.


The Senior Director of U.S. Retail Partnerships for US Merchant is responsible for developing and executing sales, acceptance, and cobrand strategies for some of Visa?s largest retail clients in the United States. This position will require thought leadership, vision, and creativity to deepen partnerships with these merchants. The ideal candidate will be eager to understand the unique challenges and opportunities in the retail space and with their specific clients while bringing relevant, useful, effective solutions to these partners. This role is also responsible for increasing Visa?s acceptance and co-brand revenues, growing usage of Visa services, and driving new payment solutions to address opportunity areas for incremental business. This role will report to the VP of Retail Partnerships ? US Merchant and will also work directly with key executives from functions across Visa such as Co-brand & Partnership Development, Consulting & Analytics, Marketing Services, Product, Innovation, B2B Sales, Finance, Legal, Marketing, Visa Acceptance Solutions, and Client Services teams. Externally, this role will collaborate with senior client executives. Key Responsibilities:

• Define and drive high-profile, cross functional strategies, and create detailed account plans that will achieve Visa?s scorecard goals, address customer needs, and meet contractual commitments
• Collaborate with internal partners to communicate Retail team strategies, identify and cultivate new merchant growth opportunities, and sell Visa products and services. Collaborate with those partners ? including Visa Acceptance Solutions, Visa Consulting & Analytics, Marketing Services, Product, Interchange, Compliance, Issuer Sales, Co-branding & Partnership Development ? to develop and implement detailed account plans for assigned accounts.
• Manage, grow, and renew existing commercial agreements: develop proposals and client pitches and negotiate new agreements to enhance existing relationships as well as to drive incremental Visa revenues
• Foster and expand strong relationships at senior levels with the client organizations and among internal partners
• Participate in sales meetings, industry conferences and training activities
• Lead various ad-hoc internal projects as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification:
12 years of work experience with a Bachelor?s Degree. 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD). Or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
The ideal candidate will have a minimum of 12+ years of relevant experience, including sales and/or relationship management for large retail clients. The candidate should have a strong customer focus, an in-depth understanding of the trends influencing the retail industry, and a deep understanding of retailers? acceptance costs and co-brand economics. The candidate must have a proven track record of selling to and managing large clients/accounts, developing deep relationships, and negotiating complex partnership deals. The candidate should also have an in-depth knowledge of the current and emerging retail payment ecosystems, as well as the economics driving Visa?s performance among Retail clients.

The Senior Director of U.S. Retail Partnerships must be an excellent collaborator and natural team player with superb influencing and interpersonal skills. The successful candidate will be a thought leader who is both strategic, as well as tactical. Someone who is extremely organized with strong attention to detail, yet able to work in a fluid, creative, and innovative environment.

In terms of the performance, personal competencies, academic and other skills required for the position, we would highlight the following:

Business Acumen

• A lifelong learner with a strong analytic orientation and understanding of the Retail ecosystem
• Strong executive presence and exceptional written and verbal communication skills with a demonstrated ability to serve as voice of customer with internal stakeholders and external clients
• Strong technical skills including a deep understanding of Visa?s co-brand and acceptance products, services, and economics and how they impact large Retail clients

Setting Strategy

• Superior strategic thought leadership, analytical skills, and ability to develop and sell net new strategies for her/his assigned accounts
• Knowledge of key competitor actions and their implications and threats
• An understanding of the organization's market position, opportunities, capabilities, and competitive threats

Executing for Results

• Strong project management skills: organized, with excellent attention to detail, and demonstrated ability to lead complex cross-functional initiatives across a breadth of stakeholders
• Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems ,holds internal stakeholders accountable where appropriate, builds credibly with internal stakeholders
• Credibility earned through strong track record of delivery and results
• Capable of executing short-term (tactical) and long term (strategic) plans

Sales Leadership

• Experience leading cross-functional teams in matrixed organizations
• Demonstrated ability to achieve sales results, with demonstrated trouble shooting / problem solving skills
• Ability to be an effective partner, to be persistent and tenacious, and to have difficult conversations when necessary
• Decisiveness and an orientation to action on team decisions
• Demonstrate Visa?s Leadership Principles in everything you do

Building Relationships and Using Influence

• Demonstrated ability to collaborate and influence successfully within a highly matrixed organization, Strong followership.
• Ability to influence and achieve alignment across a range of different opinions and interests
• Strong communication, listening, and negotiation skills. Able to convey and package important messages/business strategies and proposals in a clear and compelling manner to all audiences up to executive levels
• Strong negotiation and contract execution skills

Academic/Other Skills:

• Bachelor?s degree required. MBA preferred
• Proficient in Microsoft Word, Excel and PowerPoint

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.