Job Description

Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Online Specialty Ordering Representative to join our team at the Sobeys Corporate Office in Victoria. Reporting to the Manager, Online Specialty Ordering, you will be responsible for taking, managing, and executing online orders from our retail customers, ensuring their satisfaction, and maintaining our \xe2\x80\x9ccustomers & stores first\xe2\x80\x9d commitment to quality products and customer service.

Why Sobeys?

• Growing organization
• Competitive salary
• Flexible health and dental benefits plan (eligible employees)
• Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Here\'s where you\'ll be focusing:

• Support a culture of inclusion for our employees, customers & teammates.
• Deliver a compelling customer care experience representing Thrifty Foods, Sobeys & Safeway brand, being respectful to our customers and solving any order related customer problems.
• De-escalate any continuous situations through understanding, empathy, and empowerment.
• Keep Leadership team informed of any emerging trends and potential escalations.
• Follow the guidelines outlined in training.
• Be a subject matter expert to assigned product categories - floral & entertaining.
• Meet or exceed, established key performance metrics.
• Maintain a professional communication style when engaging with customers, reflecting a "customer first" attitude.
• Develop strong working relationships with stores and other departments within the company.

What you have to offer:

• Excellent communication skills and ability to build meaningful team relationships to drive results.
• Adaptable and open to coaching
• Digital Competence; confidence in using basic software applications & troubleshooting.
• Proven customer service support skills, ideally with related experience.
• Strong organization and problem-solving skills with the ability to multi-task
• Proven time management skills, ability to work to deadlines with strong attention to detail.
• Ability to communicate effectively with employees at all levels of the organization.
• General knowledge and processes of a support center

We offer a comprehensive Total Rewards package, varied by role, designed to help our teammates to live better - physically, financially and emotionally.

The salary range for this position in British Columbia is $47 250 - $57,250. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, including health and dental coverage, life, short-term and long-term disability insurance, tailored to meet your needs.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

Sobeys