Job Description

Title: Specialized IT Consultant - Intermediate
Location: Toronto, Ontario M3M 0B4 (Hybrid)
Duration: 494 days contract
:

• Knowledge and Skills/Experience:
• Microsoft Great Plains 2016, 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• OTR
• AODA compliance
• MS Teams
• MS Excel
• MS Power Point
• Knowledge of Service Management Processes with 5+ years' experience in supporting remote clients.
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Experience with Footprints Ticketing Application
• Proven track record for building strong working relationships
• Strong interpersonal, verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• Excellent analytical, problem-solving, and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
• 2+ years of experience working in the healthcare industry
• Knowledge of personal health information protects legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

MUST HAVES:

• Microsoft Great Plains 2016, 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Skills Required