Job Description

Are you looking to make a difference in a patientaEUR(TM)s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILITa?S :

• Servir de principal point de contact pour les patients
• Communiquer avec les patients pour recueillir de laEUR(TM)information et les renseigner sur les services offerts par le programme
• Servir daEUR(TM)expert en remboursement dans le territoire qui lui est confie
• Renseigner les patients sur les services du programme, y compris, sans saEUR(TM)y limiter, une formation sur laEUR(TM)auto-injection, les options en matiare de pharmacie et le soutien au remboursement
• Assurer la coordination des services aux patients en temps opportun pour offrir un accas rapide et continu au traitement
• Travailler en collaboration avec les autres membres de laEUR(TM)equipe dans divers rales pour coordonner le cheminement du patient et assurer laEUR(TM)integration du patient
• Gerer tous les aspects de la couverture pour maximiser et maintenir la couverture daEUR(TM)assurance du medicament daEUR(TM)ordonnance
• Interagir reguliarement avec les compagnies daEUR(TM)assurance, les pharmacies et daEUR(TM)autres professionnels de la sante pour offrir un soutien optimal en matiare de remboursement
• Coordination des ordonnances (initiales et renouvellements)
• Signaler les effets indesirables
• Autres taches connexes qui lui sont confiees

PRIMARY DUTIES AND RESPONSIBILITIES:

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his/her assigned caseload territory
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)
• Adverse Event reporting
• Ad hoc duties as assigned

What your background should look like

EXPa?RIENCE ET SCOLARITa? REQUISES :

Exigences :

• Diplame postsecondaire ou grade daEUR(TM)associe ou une combinaison equivalente daEUR(TM)etudes et daEUR(TM)experience est exige
• Bilinguisme (anglais/franaais) est un atout (obligatoire pour les postes au Quebec)
• Experience du service a la clientale

Atouts :

• Baccalaureat
• Experience dans le domaine du remboursement public ou prive tiers, dans un centre daEUR(TM)appel ou dans laEUR(TM)industrie pharmaceutique, dans la vente, les soins geres, le soutien clinique ou toute experience connexe, un atout
• Experience du service a la clientale
• Comprehension de laEUR(TM)information medicale
• Connaissances des programmes de remboursement publics, prives et federal
• Experience de laEUR(TM)utilisation daEUR(TM)un systame de GRC un atout.
• Bonnes aptitudes de gestion de projets
• Connaissance de SalesForce.com un atout

COMPa?TENCES, CONNAISSANCES ET APTITUDES REQUISES :

• Aptitudes exceptionnelles dans le service a la clientale et excellente etiquette au telephone
• Axe ou axee sur les resultats et les details
• Tras bonnes competences daEUR(TM)analyse et daEUR(TM)organisation
• Excellentes aptitudes de gestion du temps et des urgences
• Capacite a collaborer efficacement avec les associes de programme
• Capacite a travailler de faaon autonome a distance
• Capacite a gerer plusieurs taches et priorites concurrentes
• Capacite a communiquer efficacement oralement et par ecrit en anglais et en franaais (oral et ecrit) pour les postes au Quebec et au Nouveau-Brunswick
• Tras bonnes aptitudes en information et connaissance de Microsoft Office
• Capacite a saEUR(TM)adapter aux changements ou a laEUR(TM)ambiguate
• Capacite a respecter les normes de rendement et les procedures exigees par le programme

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requirements:

• A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting

Assets:

• BacheloraEUR(TM)s degree
• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Experience in a Customer Service setting
• Comprehension of medical information
• Knowledge of public, private and federal reimbursement an asset
• Previous work using a CRM system an asset
• Project management skills
• Knowledge of SalesForce.com an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergenaEUR(TM)s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.