Job Description

Company Description

Canada Goose isn\'t like anything else. We\'ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you\'re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they\'re yours for the taking.



The Specialist, QA Returns will assist in the development and implementation of the global QA Returns process with a focus on the region of China. The specialist will provide continuous support to the local China Commercial team, 3PL facility and Repair facility, reviewing regular quality reports and verifying all data for accuracy. The Returns Specialist will manage all communication with global partners to execute a seamless flow of information and provide regular reporting on quality trends. In addition, this role will support in-house returns and repairs activities as needed and collaborate with many departments within the Canada Goose organization including but not limited to - Global Quality Assurance, Retail, Supply Chain, Logistics and Inventory Control

What You\'ll Do:

• Ensure the seamless flow of returns inspections and repair processing across all China 3PL and Repair facilities
• Review daily inspection reports submitted by the regional China retail team and 3PL facility to verify and validate inspection results
• Assist in providing continuous training and support to the regional retail team, 3PL, and Repair Facility
• Support 3PLs and Repair Facilities with QA inquiries
• Manage spare parts requests for 3PLs and repair facilities to facilitate returns repairs
• Ensure all China repair shipments are dealt within a timely manner and work with logistics team for continuous process improvement
• Support Sales team\'s QA inquiries for quality initiated claims, CAPA and RCA
• Assist in the development of new workflows and continuous improvement of the Business Intelligence tool Track Via, pertaining to the returns function
• Review, update and manage Track Via returns app on a regular basis
• Conduct Track Via audits of 3PLs + Repair Facilities to complete accuracy reports
• Analyze returns data and provide regular feedback on quality concerns/trends to various departments for improvement upstream
• Support in the creation and translation of all training material and documentation

Let\'s Talk About You:

• Degree in Fashion/Textile manufacturing or related program
• 3 - 5 years\' experience in Manufacturing/Quality Assurance field
• Familiarity with pattern making, cutting, sewing and garment construction
• Fluency in Mandarin (written and verbal)
• Proficiency in MS Office
• Excellent interpersonal and communication skills (written and verbal)
• Experience in a manufacturing environment and/or garment industry
• Strong knowledge of garment construction and patternmaking
• Demonstrated analytical skills and attention to detail
• Strong organizational skills with the ability to multi-task and work in a fast-paced environment
• Goal-oriented and self-motivated individual with ability to work under pressure independently or in a team environment
• Ability to adapt to business needs and prioritize tasks based on urgency
• Strategic thinker with a can do and positive attitude
• Proficiency in TrackVia is a strong asset

• Ensure Quality Returns Manual and all global training materials & documentation are updated and maintained on a regular basis
• Assist with in-house repair activities based on urgency
• Perform other duties as requested

Additional Information

What\'s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at

Canada Goose