Job Description

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.We are hiring a Specialist II, Quality Assurance!Reporting To:Manager, Quality AssuranceFull-Time/Part- Time:Full-timePosting Date:July 18, 2024Closing Date:August 1, 2024Hours of Work:8:30 a.m. \xe2\x80\x93 5:00 p.m.Grade:Office Location:12.6Toronto, Montreal, Calgary, Vancouver or HalifaxGreat location! Steps away from the main public transit stationWhat we offer:Highly competitive compensation package which includes, base salary, bonus,] benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Quality Assurance Specialist II is responsible for post-funding review and assessment of mortgage underwriting quality through evaluation of documentation, compliance to company policy guidelines and due diligence of the underwriting team.How you will contribute:

• Using an established review method, the Quality Assurance Specialist will review a pre-determined number of mortgage applications (per each underwriter) to determine if company policies and procedures were followed and that prudent underwriting decisions were made
• Ensure Quality Assurance reviews are conducted in a timely, efficient and objective manner
• Knowledgeable with investor, insurance and underwriting guidelines
• Update spreadsheets accurately, maintaining the integrity of the information data source
• Support the external audit process as directed by manager (i.e. gathering system information from internal systems, answering auditor questions)
• Analyze root causes, patterns or trends in order to assist with the development and implementation of internal control procedures.
• Investigate, evaluate and maintain data concerning suspected fraud applications and mortgages.

The experience you need:

• Demonstrated ability to provide clear and detailed explanation, analysis and recommendations in both French and English
• University degree or post-secondary education and/or equivalent work experience
• Must have experience/knowledge of residential underwriting practices
• Comprehensive knowledge of mortgage operations, credit policies, including credit principles, practices, processes, products and services
• Experience identifying and investigating potentially fraudulent mortgage applications
• Proficiency in the use and operation of Microsoft Office applications i.e. Excel, Word, Outlook (Access skills would be considered an asset)

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you\xe2\x80\x99ll join:Founded in 1988, First National is one of Canada\xe2\x80\x99s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada\xe2\x80\x99s largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.#FNLOON

First National