Job Description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada\'s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.Ready to Make an impact?Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have an opportunity for a Customer Care, Store Support Development Optimization Specialist to join our team. The Specialist will focus on our customers needs and experience. Will support current software technology available and viable for future support. Work towards sustainability, national alignment, and identify continuous improvement opportunities with technical enhancements, with best-in-class processes.Here\'s where you\'ll be focusing:The Development Optimization Specialist will be a supporting our Customer Care, Store Support teams. You will work in a highly collaborative environment, developing relationships and partnering with associated teammates across the Country. You will work closely with Information Technology analysts to develop process and offer enhancements for software systems within our organization.What you will get to do in this fast-paced role:

• Proficiently understand business processes and portfolio of services provided within our National Customer Care and Store Support teams
• Proficiently understand the software tools used to support Customer and Store Support teams
• Deliver comprehensive Dashboards and reporting to measure results against Key Performance Indicators
• Build, maintain, and improve upon current reporting analytics portfolio and process libraries
• Provide business teams and leadership with regular reporting determining trends, service level agreements and case handle times; opportunities and successes
• Work closely with Information Technology analysts to discover issues, opportunity for enhancements and solution discussions
• Test IT solutions end to end; functionally; interactively and ensure integration and acceptance of the software
• Collaborate in investigations and problem-solving with both IT and the business users
• Collaborate and work collectively through communications, training material with content applicable to target audiences and aligns with overall program objectives
• Support continuous improvement roadmaps that will deliver significant and quantifiable improvements

What you have to offer:

• 1-3 year experience in relevant process establishment and/or testing software experience
• Excellent communication skills and ability to build meaningful team relationships to drive results
• Process driven with ability to interpret, analyze and measure metrics for results
• Strong ability to analyze data for level trends and specific data points
• Ability to summarize data and create value-added reports
• Willingness and flexibility to course correct to support change requirements and process sustainability
• Salesforce Admin knowledge and/or Admin certification an asset
• Bilingual French / English is an asset.

LI-DS1Li-HybridAt Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.The salary range for this position in British Columbia is - . We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Sobeys