Job Description

Requisition ID: 19423

Department: Community & Social Services Dept.

Service: Children's Services

Branch: Directly Operated Child Care Srvs Branch

Employment Type: 1 Permanent Full Time Position and Up to 2 Temporary Full Time Positions

Work Hours: 35.00 hours per week

Affiliation: CIPP

Salary Information: $93,764.58 - $114,097.62 annually (2025 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Community and Social Services

Application Close: 30/10/2025

JOB SUMMARY

Directly Operated Child Care Services is responsible for planning and managing the delivery and operations of Child Care programs and services delivered to the community through the Municipal Child Care Centres (MCCC).
You work as part of a multi-disciplinary team providing expert advice, guidance and input to Program Managers, Supervisors and other staff, who are responsible for the delivery of Municipal Child Care programs and services. You: ensure the consistent implementation and application of program and licensing standards in the municipal child care programs; assist with operational and strategic planning; conduct program evaluations; manage projects; advise on risk management strategies; keep current on latest research related to Child Care programs and Early Childhood Development; and recommend venues for service enhancements, incorporation of best practices and continuous improvement strategies.
You also participate on committees with other community partners, government agencies and Children's Services staff to plan, organize and strategize on issues related to access to service, service delivery models and innovative approaches to enhancements/improvements to the program and its deliverables.

EDUCATION AND EXPERIENCE

Completion of 3-4 year degree in Business Administration, Early Childhood Education, Health Sciences, Social Sciences or 2-3 Year College Diploma in ECE.
Minimum of 5 years of experience in business administration and/or social/health science, including research, analysis, performance measurement, strategic and operational planning, policy development, early childhood education program design, and financial monitoring and budgeting

CERTIFICATIONS AND LICENCES

Registered Early Childhood Educator (RECE) current with the College of Early Childhood Educators

KNOWLEDGE

Planning, project management techniques and methods Financial/ budget management Policy development and implementation Research and analysis methodology Best practice approaches related to community and social services Evaluation techniques Program design, development, implementation and evaluation Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Conduct/manage research, best-practice and operational reviews towards recommending service enhancements Manage a variety of projects using project management techniques/skills Effective presentation delivery and facilitation skills for various work/staff/management groups Ability to negotiate solutions with community stakeholders Ability to apply legislation to program strategy and development Advanced writing skills to draft policy and procedures and communicate to external community partners Establish effective working relationships with various different levels of staff within the branch, department and city as well as external stakeholders Provide consulting services related to policy development and analysis, evaluation and best practices Advanced computer skills and abilities in statistical modeling and data management utilizing Office Automation software such as, EXCEL, POWERPOINT and WORD for spreadsheets, charts, reports, memos, tables and general letters of correspondence Work under pressure in an environment of evolution and rapid change Client-service oriented in dealing with management, staff and community groups and stakeholders Organized, efficient and productive in carrying out responsibilities Capable of managing multiple tasks and priorities under tight deadlines Contribute to teamwork, foster strong working relationships with senior management, branch management, staff and peers as well as community stakeholders Innovative and results-oriented approach to service delivery strategies and problem solving Strong interpersonal skills to carry out negotiation, mediation, conflict resolution, facilitation, and communication Independent and demonstrate initiative Reliable with a good record of attendance Represents the city in a professional manner

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.; Designated Bilingual - specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training. Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.