Job Description

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".



Specialiste en Services de Traduction



A propos de nous

WestJet et Sunwing font partie du meme groupe de compagnies aeriennes canadiennes. Ensemble, nous offrons des vols partout au Canada, vers les Etats-Unis, les Caraibes, le Mexique et bien plus.

Nous avons a coeur d'offrir un service attentionne, securitaire et abordable a nos clients. Travailler avec nous, c'est faire partie d'une equipe dynamique, passionnee par les voyages et l'experience client.



Poste

Nous recherchons un(e) Specialiste en Services de Traduction rigoureux(se) et sensible aux differences culturelles, capable d'assurer des traductions et une localisation de contenu de haute qualite en anglais et en francais, tant pour des communications destinees aux employes qu'aux clients.

Le departement des Services de traduction gere l'ensemble des besoins en traduction pour WestJet et Sunwing, sur divers supports, afin de soutenir la promesse de notre marque. Le ou la Specialiste en Services de Traduction joue un role cle en prenant en charge les demandes de traduction provenant de toute l'organisation -incluant des contenus juridiques, internes et externes- et en fournissant des services tels que la traduction, la revision et les tests linguistiques.

En tant que principal point de contact pour les demandes de traduction, cette personne apporte une grande experience et expertise linguistique, garantissant un travail de qualite, des conseils strategiques et un soutien continu aux equipes a travers l'entreprise.

Ce poste est principalement base au bureau, mais du teletravail peut etre offert aux candidat(es) residant a plus d'une heure des bureaux de Montreal, Toronto ou Calgary.



Responsabilites principales

Traduire, reviser et corriger une grande variete de contenus dans un environnement dynamique et soumis a des delais serres. Assurer l'exactitude, la qualite et la coherence des traductions, conformement au ton, a la voix et aux normes de la marque. Travailler a garantir la parite des contenus en anglais et en francais sur tous les canaux de communication, et developper des strategies alternatives lorsque la parite complete n'est pas possible. Localiser les messages pour refleter les nuances linguistiques et culturelles regionales, notamment pour le marche franco-canadien. Adapter les contenus creatifs tout en preservant le ton, l'intention et la coherence de la marque. Collaborer avec les equipes creatives et marketing pour s'assurer que les traductions repondent aux objectifs des campagnes et aux buts d'affaires. Suivre et evaluer la performance des contenus bilingues sur les differentes plateformes, identifier les lacunes et proposer des solutions adaptees. Maintenir et mettre regulierement a jour les outils de memoire de traduction et les bases terminologiques conformement aux normes de l'industrie et aux lignes directrices canadiennes en communication. Verifier et gerer la terminologie pour garantir precision et coherence a travers tous les supports. Fournir outils, ressources et conseils experts aux equipes internes de WestJet et Sunwing, sur les bonnes pratiques en traduction et l'usage approprie de la langue. Mettre a jour, reviser et publier le contenu traduit sur westjet.com a l'aide d'Adobe Experience Manager (AEM), en veillant a l'exactitude et au respect des delais.

Qualifications requises

Certificat ou baccalaureat en traduction. Minimum de quatre ans d'experience professionnelle en traduction (de l'anglais vers le francais). Solide experience en traduction de contenus destines aux employes. Bonne connaissance de la culture et des pratiques linguistiques franco-canadiennes. Experience confirmee dans la traduction de documents juridiques et de contenus confidentiels pour une grande marque nationale afin d'engager efficacement le marche franco-canadien. Competences averees en adaptation des traductions pour le marche quebecois tout en respectant la voix et la terminologie de la marque. Maitrise des outils de traduction professionnels tels que Trados, Antidote, etc. Maitrise professionnelle complete du francais ecrit et oral. Excellentes competences en revision et correction en francais, avec un grand souci du detail. Capacite a gerer plusieurs projets simultanement dans un contexte de pression et de delais serres. Excellentes competences organisationnelles, de priorisation et de communication.

Ce que nous offrons :

Possibilites de travail hybride Regime d'assurances collectives Avantages lies au voyage Rabais corporatif chez Goodlife Opportunites de developpement professionnel Stationnement gratuit Espace de travail a aire ouverte favorisant la collaboration Possibilite de redonner a la communaute par le biais de nos initiatives de responsabilite sociale

Nous remercions toutes les personnes qui soumettront leur candidature. Toutefois, nous ne communiquerons qu'avec celles dont la candidature est retenue.

Notre engagement :

Diversite, equite et inclusion - La diversite fait de nous une equipe EPIC. Nous nous engageons a batir une culture ou chaque personne peut etre pleinement elle-meme et se sentir valorisee au sein de l'equipe. Prevention de la violence et du harcelement - Nous avons collabore avec White Ribbon afin de mettre en place une politique centree sur les survivant(es), fondee sur une approche tenant compte des traumatismes. Cette politique s'accompagne de programmes de formation utilises dans toutes nos divisions. Bien-etre global - Nous adoptons une approche holistique pour soutenir nos employees afin qu'ils et elles puissent Etre EPIC et Etre bien. Apprentissage et developpement - Nos programmes favorisent le developpement des competences, du leadership personnel et du travail en equipe.

Nous nous engageons a offrir des mesures d'adaptation tout au long du processus d'embauche. Si vous avez besoin d'accommodements pour postuler a ce poste, veuillez ecrire a : kmatar@sunwing.ca

-------------------------------------------------------------------------------------------------------

Translation Services Specialist



About us

WestJet and Sunwing are part of the same group of Canadian airlines. Together, we offer flights across Canada, to the U.S., the Caribbean, Mexico, and more.

We're committed to providing safe, affordable, and friendly service to our guests. Working with us means joining a dynamic team that's passionate about travel and customer experience.



Job Overview

We are seeking a detail-oriented and culturally aware Translation Services Specialist to deliver high-quality English-French translation and content localization for both employee-facing and guest-facing communications. The Translation Services department manages all translation needs for WestJet and Sunwing across various platforms, in support of our brand promise. The Translation Services Specialist plays a key role by handling translation requests from across the organization -including legal, internal, and external content- and by providing services such as translation, editing, and language testing.

As the main point of contact for translation requests, this individual brings years of experience and linguistic expertise, delivering quality work, strategic guidance and ongoing support to teams across the company.

While this role is primarily office-based, remote work may be offered to candidates who reside more than one hour from the Montreal, Toronto, or Calgary offices.



Key Responsibilities

Translate, proofread, and edit a wide range of materials in a fast-paced, deadline-driven environment. Ensure all translated content is accurate, free of errors, and aligned with brand tone, voice, and terminology standards. Strive for full English-French content parity across communication channels; develop strategic alternatives when full parity is not feasible. Localize messaging to reflect regional linguistic and cultural nuances, particularly for the French-Canadian market. Adapt creative content while preserving tone, intent, and brand consistency. Collaborate with creative and marketing teams to ensure translations meet campaign objectives and business goals. Monitor and evaluate the performance of bilingual content across platforms, identifying gaps and proposing actionable solutions. Maintain and regularly update translation memory tools and terminology databases in accordance with industry standards and Canadian communication guidelines. Review and manage terminology for accuracy, consistency, and alignment across platforms. Provide tools, resources, and guidance to internal WestJet and Sunwing employees, on translation best practices and effective language use. Upload, review, and publish translated content onwestjet.com using Adobe Experience Manager (AEM), ensuring accuracy and on-time delivery.

Qualifications

Certificate or Bachelor's degree in Translation. Minimum of four years of professional experience translating from English to French. Strong experience translating employee-facing content. In-depth understanding of French-Canadian culture and language practices. Proven experience translating legal documents and confidential content for a major national brand to effectively engage the French-Canadian market. Skilled in adapting translations for the Quebec market while maintaining brand alignment. Proficient in industry-standard translation tools such as Trados, Antidote, etc. Full professional fluency in both written and spoken French. Exceptional editing and proofreading skills in French, with a high level of attention to detail. Ability to manage multiple projects simultaneously under tight deadlines. Strong organizational, prioritization, and communication skills.

What We Offer:

Hybrid work opportunities Group benefits plan Travel perks Corporate discount with Goodlife Fitness Professional development opportunities Free on-site parking Open-concept, collaborative workspace Opportunities to give back through our social responsibility initiatives

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Our Commitment

Diversity, Equity, and Inclusion - Diversity makes us EPIC. We are committed to fostering a culture where everyone feels free to be their authentic self and is valued as part of the team.

Violence and Harassment Prevention - We have partnered with White Ribbon to create a survivor-centric, trauma-informed policy, along with educational programs that are implemented across all our divisions.

Total Wellbeing - We take a holistic approach to employee wellness, helping our teams Be EPIC and Be Well.

Learning and Development - Our programs are designed to develop key skills, personal leadership, and effective team collaboration.



We are committed to providing accommodations throughout the hiring process. If you require accommodation to apply for this position, please contact: kmatar@sunwing.ca



We thank all who apply however only those who meet the qualifications will be contacted.



Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.



We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca