Job Description

Ce poste constitue une excellente opportunite pour un candidat a la recherche d'un environnement stimulant et rapide ! Nous sommes a la recherche d'un(e)

Specialiste du Service a la Clientele

. Si vous avez la reputation d'etre un bon joueur d'equipe, que vous vous integrez facilement, que vous aimez relever des defis, surtout en periode de pointe, nous voulons vous rencontrer.

Ce que vous ferez

Gerer un groupe de clients pour l'ensemble des services, y compris les conteneurs, LTL/FTL, l'entrepot sous douane (sufferance) et l'entreposage general, en assurant un soutien operationnel fluide et une satisfaction client optimale Offrir un service client exceptionnel en resolvant efficacement les problemes et en maintenant une communication solide entre les besoins des clients et les operations internes Prendre les rendez-vous pour les services dedies et coordonner la logistique avec les departements internes et les entrepots externes Suivre et tracer les expeditions, en fournissant des mises a jour ponctuelles sur le statut des livraisons et les performances de ponctualite Preparer des rapports quotidiens et des revues de performance a l'aide d'outils web et Excel, en assurant l'exactitude des donnees et des analyses exploitables Effectuer une saisie de donnees precise et maintenir les dossiers d'expedition pour une tracabilite complete Gerer la facturation et conseiller les clients sur les frais accessoires tels que les temps d'attente et les frais de detention Veiller au respect des politiques et procedures de l'entreprise tout en executant toutes les taches administratives et operationnelles connexes

Ce que nous recherchons

+1 an d'experience dans un poste similaire Faire preuve d'un haut niveau de patience Capacites multitaches Professionnalisme et sens de l'organisation Capacite a trouver des solutions efficaces pour resoudre les problemes rapidement Orientation client et resultats Bonnes competences informatiques (Excel, Word, etc.) Bilingue (francais et anglais)

Ce que nous offrons

Un poste permanent a temps plein 40 heures de travail hebdomadaire Soins de sante et soins dentaires apres 90 jours Regime de retraite apres 90 jours Conges payes Programme de remuneration hebdomadaire Programme d'aide aux employes

Les extras

Semaine de fetes surprise (camions de nourriture, bar a cafe, etc.) Gymnase complet (acces 24/7) Parking gratuit, pres du service de bus, pres du terminal de Dorval. Acces facile aux autoroutes 13, 20 et 40
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This position provides an excellent opportunity for a candidate seeking a challenging and fast paced environment! We are looking for a

Customer Service Specialist.

If you are known to be a good team player, you integrate easily, you like taking challenges, especially during busy times, we want to meeting with you

What you will be doing

Manage a group of clients across all service lines, including container, LTL/FTL, sufferance, and general warehousing, ensuring seamless operational support and customer satisfaction. Deliver exceptional customer service by resolving issues efficiently and maintaining strong communication that bridges client needs with internal operations Book appointments for dedicated services and coordinate logistics with internal departments and external warehouses Track and trace shipments, providing timely updates on delivery status and on-time performance metrics Prepare daily reports and performance reviews using web tools and Excel, ensuring data accuracy and actionable insights Perform accurate data entry and maintain shipment records for full traceability Handle invoicing and advise customers on ancillary charges such as waiting time and detention fees Ensure compliance with company policies and procedures while executing all related administrative and operational tasks

What we are looking for

+1 year experience in a similar position Demonstrate a high level of patience and ability to pivot Multitasking capabilities Professionalism and Good organizational skills Able to find efficient solution to resolve issues quickly Customers & Results oriented Good computer skills (Excel, Word, etc.) Bilingual (French & English)

What we offer

Permanent full time position 13 days of paid time off per year (sick and personal days) Yearly vacation time Healthcare/Dental benefits after 90 days Pension plan after 90 days Holiday pay Weekly pay schedule Employee Assistance Program

The Extras

Holiday surprise treat week multiple times per year (food trucks, coffee bar, etc.) Full gym (24/7 access) Free parking, near bus service, near the Dorval terminal Easy access to highway 13, 20 and 40
Job Types: Full-time, Permanent

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym On-site parking Profit sharing
Ability to commute/relocate:

Pointe-Claire, QC: reliably commute or plan to relocate before starting work (preferred)
Experience:

customer service: 1 year (required)
Language:

English (required) French (required)
Work Location: In person